Responsible for leading the branch team to ensure an exceptional customer and colleague experience, drive growth and effectively represent the bank in the community. As a leader, coaching, motivation and developing your team of direct and indirect reports to achieve their full potential and meet business objectives.• Lead the team and serve as a role model for delivering an exceptional customer experience, ensuring a focus on building relationships, engaging customers in conversations to understand their financial needs, and working proactively to help customers succeed financially.• Manage the portfolio of high value consumer and business customers while leading the process of referring customers to other areas of the bank to meet customer needs, deepen relationships and build strong internal partnerships.• Provide sales leadership to drive growth through accountability, reward/recognition, and assisting colleagues in achieving their developmental goals and career aspirations.• Provide active leadership and involvement in the community while developing key business and community relationships.• Maintain deep knowledge/understanding and educate team on all products, services, technology and policies.• Manage the overall operations of the branch, adhering to all operational, security, risk and regulatory related policies and procedures.• Demonstrate acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication and presentation.• Actively oversee recruitment to attract, retain and develop talent for your branch.• Coach and provide feedback leveraging performance management tools and processes.• Support customers in resolving or escalating concerns or complaints.

Support the company’s mission statement and sales goals by overseeing and managing branch sales staff and business development activities. The Financial Sales Manager is charged with delivering strong individual sales performance, including conducting outside sales activities. The role is responsible for coaching and developing the sales team to meet or exceed sales goals. Demonstrate and implement our Trusted Advisor strategy to all internal and external customers.

Manages all functions and has ultimate responsibility for acheivement of sales goals, operational activities and staff of a branch. Develop and culivate new outside business. Oversee and ensure sales of new and existing business inside the branch and promote new sales generation outside the branch. Ensure quality levels of branch customer service. Ensure development and training of branch staff. Promote positive bank image within the community. Oversee administration of all personnel issues. Ensure the protection of all branch assets. Operate branch within budget.