Patricia Jacob Email & Phone Number

Connecticut, United States

United States

• Lead team of ten Specialists and two Supervisors in Pennsylvania and California in handling HR transactions for 200K+ employees including transfers, status changes, pay changes, administrative and security professional.
• Promoted positive work environment through employee engagement, collaboration, development, virtual monthly team discussions, and by coaching/mentoring individual team members during quarterly performance meetings.
• Collaborate with cross-functional leads in HR, Union, Legal, Training, Sales, Payroll, Billing, Finance, and IT to identify opportunities for process improvements and automation, implement standard operating procedure.
• Oversee vacation, sick, personal, paid time off and tenured bonus plans for all employees through management of 400+ different plans including contract review, eligibility, legislative compliance, plan implementation.
• Recruited as permanent hire as Manager, HR Transactions due to results as Project Management Consultant with SolomonEdwards.

United States

• Lead small PMO team of three analysts in clarifying the plan intent for client specific vacation benefits due to significant large acquisition of 80K additional employees.
• Collaborate with SSO Leaders and Portfolio Management to define scope, map out process flows, create timeline, set expectations, and provide governance to transition employees to new HRIS platform.
• Created Executive Summary PowerPoint document and distributed weekly to Senior Leadership team including overall scope, progress results, client impact, issues/risks and next steps.

Blue Bell, Pennsylvania

• Develop strategies and deliver results that increase revenue, manage medical costs and achieve membership/financial targets across all lines of business.
• Create and maintain strong relationships with multiple matrix partners to create cost-competitive and differentiated products in the market that comply with all required legislation.
• Prioritize markets for long term investment funding through consultation with local market vice presidents and analysis of unemployment trends, economic drivers, network discounts and competitors.
• Sr. Member of Aetna Mid Atlantic Women’s Initiative and Employee Culture and Survey Teams.

Blue Bell, Pennsylvania

• Business Readiness Lead collaborating with 70+ subject matter experts in critical functions to migrate 1M members. Tasks included defining business requirements, creation of integrated project plan, mapping out process.
• Cross-Segment Lead accountable for quickly resolving critical member coverage issues for customers, members, and providers across multiple segments resulting from heavy integration efforts.
• Identified impact to membership, outlined root causes, created system enhancement requests, modified workflows, established policy changes and collaborated with cross-functional experts in regulatory, compliance, and.

Blue Bell, Pennsylvania

• Transition Manager for launch of first HMO based product on new platform. Partner with cross-functional leaders and subject matter experts to define operational models for plan installation, enrollment, drafting.
• Cross-functional project lead responsible for projects impacting multiple disciplines and focused on delivering exceptional customer service for all regional business accounts including legislative and multi-product.
• Responsible for defining scope, identifying team, defining timelines, documenting results, creating communications and working with learning and performance on any training requirements/changes.

Bachelor Of Arts (B.A.), Organizational Management, Cum Laude

General Academic

General Academic