Trish Alcalde Email & Phone Number

Greater Chicago Area

Sonic Corporation, founded as Sonic Drive-In and more commonly known as Sonic, or "The Drive-In," is an American drive-in fast food restaurant chain owned by Inspire Brands, the parent company of Arby's and Buffalo Wild Wings.

United States

St Charles, Il

Hanover Park, Illinois

• Process and maintain account receivables and payables • Project lien waivers and billing• Process weekly payroll, track employee’s time and assist in other HR tasks.• Process sales orders and internal purchase orders.• Process payment checks weekly and make collection calls on a timely basis.

West Dundee, Il

St Charles, Il

• Executed full lifecycle administrative tasks to support the expansion into warehouse/office space and 10 employees with 20% FY11 growth.• Ensured supply met demand by managing inventory and ordering office supplies and equipment.• Aided HR by facilitating workers’ compensation audit, medical and 401k programs.• Managed 1 employee and trained staff member on best practices and protocol to ensure optimal productivity.• Monitored billing, A/P, A/R, invoicing and shipments to… Show more • Executed full lifecycle administrative tasks to support the expansion into warehouse/office space and 10 employees with 20% FY11 growth.• Ensured supply met demand by managing inventory and ordering office supplies and equipment.• Aided HR by facilitating workers’ compensation audit, medical and 401k programs.• Managed 1 employee and trained staff member on best practices and protocol to ensure optimal productivity.• Monitored billing, A/P, A/R, invoicing and shipments to ensure optimal client deliverables.• Ensured client satisfaction ratings by timely offering proactive resolution ideas while driving actionable responses to questions, concerns, or challenges.• Maintained vendor and client accounts and proactively identified and solved complex problems that impact operations management and the business direction.• Prepared payroll to streamlined employee payments.• Assisted leadership with quarterly and yearly end-form preparation.• Researched and replied to government notices to minimize regulatory risks. Show less

Elgin, Il

• Mitigated financial discrepancies by accurately monitoring unemployment and workers’ compensation, payroll, A/P, A/R, billing, receipts, invoices, and expenses.• Maintained the general ledger to support accounting leadership team.• Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.• Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service… Show more • Mitigated financial discrepancies by accurately monitoring unemployment and workers’ compensation, payroll, A/P, A/R, billing, receipts, invoices, and expenses.• Maintained the general ledger to support accounting leadership team.• Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.• Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.• Interfaced with clients to resolve late payments, while monitoring budgets, and processing check requests and requisitions for all contracts.• Identified critical processes and reports for corrective action.• Supported long-term business-need strategies, generating customer-relations feedback for process improvements.• Expanded customer base, troubleshooting issues and delivering effective customer service to generate client retention. Show less

Warrenville, Il

• Implemented new processes to improve assembly purchase order verification and reduce quarterly RMA count from 5-8 to 1-2.• Trained and managed 2 employees to ensure optimal performance.• Achieved specific team goals, partnering with staff to share and implement best practices.• Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential customer records and reports.• Automated office operations, managing client… Show more • Implemented new processes to improve assembly purchase order verification and reduce quarterly RMA count from 5-8 to 1-2.• Trained and managed 2 employees to ensure optimal performance.• Achieved specific team goals, partnering with staff to share and implement best practices.• Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential customer records and reports.• Automated office operations, managing client correspondence, record tracking, and data communications. • Elevated productivity initiatives, managing executive calendars, including tracking itinerary, scheduling appointments, coordinating meetings, executing travel arrangements, and managing internal/external communications.• Planned events to boost employee morale.• Calculated sales commissions and priced quotes for production of electrical assembly equipment to support sales leadership and sales representatives.• Entered data for customer sales orders, customer return authorizations, and sales and inventory purchasing.• Drove customer feedback to deliver information to management for corrective action. • Executed on-time, under-budget project management on complex issues for senior leadership. • Enhanced customer satisfaction ratings, managing all client inquires and discrepancies through resolution.• Automated document flow, accurately maintaining tracking and correspondence for agendas, itineraries, reports, and memos.• Provided top process quality control, eliminating downtime to maximize revenue.• Automated the contact management system to ensure 100% client organization. Show less