I am pleased to finally share that my husband Taylor and myself bought the Upper Hutt and Kapiti Coast franchise to Dream Doors Kitchens. We renovate kitchens, and laundries and specialise in refacing or “facelifting” kitchens.

My role as an Event Manager, is more of a Jill of all trades position. Not only do I help our clients with planning their wedding day and other events, I also manage the work inbox, and social media. At times., I am required to update the business website and even decorating and styling for our clients. This role enabled me to have the necessary skills in handling multiple projects at any given time as well as engaging and developing trust with key stakeholders.

Providing the best media (print or digital) and marketing solutions to business clients within my territory. At times, my role also involved motivating the team with their sales and educating the team with ways of selling our products and services. I also provided support to the team in areas I knew well and have good knowledge of.

My role at ANZ Direct Australia involved servicing and selling banking, lending and insurance products to the Australian ANZ market. As part of the sales team, my role focused on having the right type of conversations with customers to ensure the right products meet their needs and wants whilst ensuring they are financially better off. In my role, great attention to detail and accuracy at all times was very important. Having the ability to build good rapport with customers was also an advantage in order to get sales. My role also consisted of meeting targets for sales and adherence. The sales department for ANZ Australia was the first of its kind since outsourcing to New Zealand from Australia. I was part of the first group of people to be hired for the department and have played a part in training new colleagues and developing some of our processes as well as motivating the teams and increasing sales organising team and inter-team competitions and collaborations.

As a Customer Service Representative for Kiwibank, my first year and a half in my role consisted mainly of servicing inbound calls. I was lucky enough to move on from my service role and into mortgages during the restructure of Kiwibank. This role mainly consisted of having the right conversations with mortgage customers and providing the right advice regarding maintaining and restructuring their mortgages. While in this role, I was also part of the priority time that handles high value customers with their banking and investment needs. Building rapport was very important in these roles to gain the customers trust and loyalty. After this role and towards the last 9 months of my time in Kiwibank, I was fortunate enough to move on the Personal Finance Department which enabled me to learn about credit cards and overdrafts. This mainly consisted of taking applications, and educating customers in using their credit cards correctly. Building rapport, trust and attention to detail were also important in this role. At times I also helped out the credit analysts in their work in helping assess applications. During my time, I was fortunate enough to be a coach for new to bank staff when I was in service and to new to department staff while I was in Mortgages and Personal Finance. I have also looked after my team during my team leader’s absence.

My main responsibilities in this role were to provide support in assisting customers with checking in for flights and support in boarding aircrafts and de-boarding of aircrafts. I also assisted in the training new airline assistants.I was also fortunate enough to assist in the development of new policies and procedures with the Air New Zealand kiosk machines and queue management in the gates areas.

My role as a receptionist and property manager consisted of providing unsupervised receptionist work, answering and making calls as well as taking appointments for property viewing either for myself or for other property managers. During the weekends I managed a team of 3, coordinating them with property showings. At times, I would also be out doing showings on busy days whilst coordinating the other 3 property managers with their day.

My role as a part time receptionist was to provide reception support by answering and making calls as well as making appointments for customers while handling the front of desk at the shop. My role also consisted of coordinating staff members to ensure they are running on time for appointments and managing staff break times. Experienced in eftpos handling and cash handing. My role also meant I had sole responsibility of keeping property keys and access cards safe and accounted for during the weekend shifts.