● Manage a large number of incoming calls and emails from Latham dealers regarding order inquiries, claims, remakes, order status, shipment tracking, placing orders on hold, and other general questions● Enter custom and stock orders into the order system, create pool kit quotes, handle price discrepancies, credits and shipment errors● Responsible for almost 50% of all orders taken off hold in a single month among the customer service team

● Processed Requests for Personnel Actions, such as onboarding, promotions, pay setting, and retirement● Managed onboarding accounts for new hires and analyzed new hire files to determine eligibility for veteran preference and other appointment requirements● Resolved conflicting information in personnel files by communicating with customers daily ● Built positions in support of recruitment and placement operations using Position Descriptions and additional information given… Show more ● Processed Requests for Personnel Actions, such as onboarding, promotions, pay setting, and retirement● Managed onboarding accounts for new hires and analyzed new hire files to determine eligibility for veteran preference and other appointment requirements● Resolved conflicting information in personnel files by communicating with customers daily ● Built positions in support of recruitment and placement operations using Position Descriptions and additional information given ● General office work to ensure all required documents were uploaded to personnel files Resolve conflicting information and request additional information or documentation if needed by contacting the Human Resources Office (HRO); communicate with customers on a daily basisManage Onboarding Module accounts in USA Staffing for new hires, analyze employee documents and determine eligibility for veteran preference and other appointment requirementsSet employee pay by researching pay tables of appropriate pay schedules; set Within Grade Increases (WGIs) and determine last equivalent increase Build positions in support of recruitment and placement operations using Position Descriptions and additional information given General office work; ensure all required documents are uploaded to the employee’s eOPF Show less

● Assisted director with organizational quality improvement and quality assurance by developing performance improvement plans and tracking and analyzing compliance data● Administered all pre-employment processes and procedures ● Continuously monitored expiring credentials and communicated corrective action plans ● Maintained compliance data and prepared data for both internal and external audits● Drafted, submitted, and finalized employee contracts; collected payroll/accounting… Show more ● Assisted director with organizational quality improvement and quality assurance by developing performance improvement plans and tracking and analyzing compliance data● Administered all pre-employment processes and procedures ● Continuously monitored expiring credentials and communicated corrective action plans ● Maintained compliance data and prepared data for both internal and external audits● Drafted, submitted, and finalized employee contracts; collected payroll/accounting data, medical insurance applications, and reviewed billing invoices● Served as a direct compliance liaison between 100 employees and 35 client organizations Show less

● Recruited qualified healthcare professionals by utilizing email campaigns, phone campaigns, LinkedIn, and Facebook● Directly worked with a Senior Account Manager on Millenia’s largest account by managing active schedules, accumulating new hire information, and assisting with the credentialing process● Efforts led to an increase in gross profit of $80,000 per month; increased the gross profit $3,000 per day with one client from July to September; advanced to the second most profitable… Show more ● Recruited qualified healthcare professionals by utilizing email campaigns, phone campaigns, LinkedIn, and Facebook● Directly worked with a Senior Account Manager on Millenia’s largest account by managing active schedules, accumulating new hire information, and assisting with the credentialing process● Efforts led to an increase in gross profit of $80,000 per month; increased the gross profit $3,000 per day with one client from July to September; advanced to the second most profitable agency working with this client with over one half of a million billed● Developed and negotiated individuals pay packages, data entry for new hires, and submitted applicant’s profile Show less

● Maintained a customer survey score of 95% in this capacity; ranked number one Advisor in December for ‘number of repairs per hour’● Oversaw eight technicians with approximately 110 service repair orders per week, set customer appointments, and researched the detailed customer history of vehicles scheduled for the following day● Reviewed the estimate with the customer before work was begun, and consistently updated customers on the status of their vehicle to ensure on-time delivery

● Placed 2nd out of 25 interns in Northern Ohio for July sales points; placed 3rd overall for the Summer Intern Competition. Earned the “Elite Award” by placing 6th out of 170 full-time employees in the Northern Ohio Daily Rental Group 39 in July● Booked reservations; wrote contracts for retail, insurance, corporate, and dealership deals; qualified customers and excelled in customer service; sales in protection products, pre-paid fuel and upgrades; and service calls● Designed a customer… Show more ● Placed 2nd out of 25 interns in Northern Ohio for July sales points; placed 3rd overall for the Summer Intern Competition. Earned the “Elite Award” by placing 6th out of 170 full-time employees in the Northern Ohio Daily Rental Group 39 in July● Booked reservations; wrote contracts for retail, insurance, corporate, and dealership deals; qualified customers and excelled in customer service; sales in protection products, pre-paid fuel and upgrades; and service calls● Designed a customer service revision plan for the branch, which helped increase ratings by 13%; organized a marketing event for one of our top accounts to increase business and strengthen relationships Show less

● Demonstrated entrepreneurial skills by starting a business from the ground up in a territory of over 120,000 people, managed all financials and contracts for 32 sales representatives and three receptionists● Lead a team responsible for $40,000 in sales over three months● Conducted interviews, training, and meetings weekly; communicated, motivated, and directed the sales team daily towards goals

● Scheduled appointments over the phone and acquired in-depth knowledge on the functions and advantages of Cutco products● Sold $6,400 in first ten days on the job; earned 2nd place for the New York State Division in January 2011● Sold over $10,000 in 10 days for The Summer Sales Contest● Sold over $5,000 in 5 days to win a four-day all-inclusive trip to Playa del Carmen, Mexico