Trish Dunmill Email & Phone Number

Brisbane, Queensland, Australia

As a Training and Communications Specialist, this role focuses on developing and delivering a mobilisation onboarding program for the new One System for Maintenance model. Responsibilities include creating engaging training programs, collaborating with stakeholders like the Mobilisation Lead and Handback Lead to execute effective communication strategies, and leading communication efforts for major initiatives. With a commitment to continuous improvement, the specialist monitors and evaluates training effectiveness, simplifies complex information, and drives engagement to enhance the overall employee experience during change initiatives.

Australia

Our purpose is to "enrich quality of life" and we play a valued role in enhancing the liveability of our communities. We care about our People and Customers and the experience we offer them. We are a Queensland company with our eyes on the future and a sharp focus on sustainable water and waste services and infrastructure.Reporting to the Training & Performance Team Leader, my role focuses on enhancing performance within the Customer Delivery Team, strongly emphasising improving employee and customer experiences. Key responsibilities include reviewing customer interactions, coaching employees, delivering training, and providing strategic recommendations to leadership to drive performance improvements.CHANGE MANAGEMENT:Led initiatives focused on changes in business processes, technologies, and job roles, maximising benefits and ROI while minimising negative impacts.PERFORMANCE IMPROVEMENT:Enhanced employee and customer experiences through targeted performance improvement initiatives.Regularly reviewed customer interactions and processes, providing personalised coaching and implementing effective strategies.TRAINING DELIVERY AND PROCESS OPTIMISATION:Designed and delivered engaging training programs tailored to various learning styles.Developed high-quality materials, resulting in measurable employee performance and customer satisfaction improvements.Streamlining operations and maintaining clear working instructions.CONTINUOUS IMPROVEMENT:Continuously reviewed and improved operations, supporting performance review activities and generating innovative ideas for enhancements.COMMUNICATION AND DOCUMENTATION:Prepared complex documents and summarised data for special reports with clarity and accuracy.PERSONAL DEVELOPMENT:Engaged in ongoing professional development, staying updated on relevant technology, regulations, and industry best practices to enhance personal and organisational performance.

Australia

Responsible for creating and facilitating skills training workshops for Employment Services Members nationwide, aimed at increasing member skills and confidence to achieve employment goals. Key Responsibilities• Created ongoing workshop content, establishing a suite of topics focused on a range of jobseeker needs.• Managed all aspects of workshop scheduling including national dates, content planning, system testing and providing timely notifications to relevant teams. • Regularly engaged with stakeholders to ensure relevant and engaging content delivery. • Delivered regular reporting to measure the effectiveness of workshop content, identified areas of improvement, and provided recommendations. • Creating content and providing consultation on the launch of staff training and contract updates within yourtown.

Brisbane, Australia

Flight Centre Travel Academy (FCTA) is Flight Centre’s external education and training business. Our objectives are :To be the education provider of choice for the travel and tourism industry.To promote travel careers and improve the quality of the industry talent pool.To provide “value-add” higher education pathways.Responsible for the classroom and online facilitation of the Diploma of Travel & Tourism subjects; Industry products, systems and sales content.Inspiring, developing and recognizing talent within the students for the travel and tourism industry, while assessing student work within the required time frames and accreditation standards. Working with students with setting goals and tutorials in order to ensure student completion outcomes.

Qld/Wa

Responsible for the implementation of The Athlete’s Foot internal training programs, needs analysis and in-store training and coaching as well as team and store manager development.Key responsibilities include store specific and individual KPI improvement, implementing sales improvement plans, new product education, sales training, website-based training, problem solving, project management, content delivery budget and incentive management. KPI Targets for 2018/19 include sales growth, profitability, community engagement and staff training results.

Adelaide, Australia

Maximised sales potential with strong relationships with existing customers, drive brand awareness, and new prospects. Successful execution of my sales plan, develop and implement sales/marketing plans with key accounts custom to their specific needs.Key responsibilities include new product education, sales training, website based training, problem solving, management of advertising proposals, management of sponsorship proposals, management of key exhibition events, budget and incentive management. Collaboration with national marketing team for collateral for exhibitions, events, incentives and promotions. Works closely with reservations department in relation to bookings, deposits, final payments and in limiting potential client/agent issues. Excellent ability in utilizing Salesforce software for strategic analysis of territory, using customized reports to drive business through agent/manager engagement. Strong sales process, negotiation and follow-up skillset, excellent communication skills.

Darwin, Australia

Key Achievements• Recognized and rewarded for strong relationships with clients and wholesalers • Consistently hit targets and improved KPIs Provided technically sound and seamless itineraries for travelers and dealt with complications in a fast, efficient manner to benefit the client and reduce business risks

Darwin, Australia

Exceptional execution of CCA’s planned call in all daily customer calls, efficient planning and preparation, strong focus on exceptional customer service and communication with the outlets and within CCA NT team. Strong relationships within the CCA management team and the corporate grocery and store managers.

• Exceeded expectations in rolling out a store based success plan for exclusivity in product lines and revenue• 4450 pre – orders for a summer 2010 footwear range• Successful collaboration with stores for instore activation days to enhance their business based on retail and biomechanical knowledgeProduct knowledge training for the pharmacy division, giving stores stronger knowledge of the product and providing support in the brand through maintaining excellent customer relationships.

Floor manager across multiple relation locations. Exceptional customer service skills based around the biomechanics training and technical footwear knowledge.

Ba, Contemporary Music, Communication & Culture

Graduate Certificate, Teaching & Learning

Education record

Bachelor Of Education - Bed, Music, Modern History, English