Trish Schaefer Email & Phone Number

Los Angeles, CA, US

Oakland, CA, US

Spearheading the creation of a dynamic Customer Success department, focused on delivering exceptional client experiences. Responsible for designing and implementing scalable processes that drive customer satisfaction, retention, and growth. Leading the development of strong customer relationships and ensuring clients maximize the value of the product.Key.

Carlton, Oregon, US

• Accomplished Customer Success Manager with over 5 years of progressive experience within B2B membership-based (SaaS) industries specializing in Start-Ups. Proficient in fostering strong relationships to achieve.
• Successfully managed a portfolio of 150 accounts, maintaining a Monthly Recurring Revenue (MRR) exceeding over $100k.
• Demonstrated expertise in post-sales support, consistently surpassing key performance indicators (KPIs) with a notable average increase of 10% per month in spending per account post-onboarding.
• Implemented innovative Customer Success Team processes and procedures leading to 15% increase in productivity
• Led product integration initiatives resulting in 10% increase in product adoption and creation of Product Implementation Specialist role

Carlton, Oregon, US

• Engineered and instituted best practice-aligned processes and procedures, significantly boosting workflow efficiency and operational productivity by 30%
• Boosted customer product adoption by 20% within a year by developing novel processes for the Customer Success and Sales teams
• Collaborated with the L&D team to create new hire training programs and refine internal processes, resulting in a notable 30% improvement in operational accuracy and efficiency.
• Produced tutorials and educational materials for customers leading to increase in customer product adoption by 10%

San Francisco, CA, US

• Instrumental in reducing subscription churn by 60% by automating Insightly CRM and leveraging Net Promoter Scores (NPS) to closely monitor customer satisfaction.
• Implemented a holistic approach to customer onboarding, further contributing to a 60% reduction in subscription churn.
• Developed and executed strategies that aligned with company Objectives and Key Results (OKRs), leading to a 30% decrease in inactive accounts by the end of Q2, a 20% increase in subscribed customers by the end of Q3.
• Identified a critical customer pain point, leading to the development of a recruitment application which significantly reduced hiring time to an average of 48 hours, increased subscriptions by 150%, and propelled the.

Austin, TX, US

• Customer support lead for SMB and Fortune 500 enterprise clients
• Managed a small team who assisted with resolving client issues
• Changed on-boarding practices and redefined customer success increasing customer adoption andadvocacy by 30%
• Implemented best practices resulting in faster response time, accuracy and efficiency by 12%
• Created an employee on-boarding program that revised training and measured performance metrics;conducted weekly 1-1 reviews. Increased new hire retention and productivity by 15%
• Trained new hires on in-house processes and client best practices; and how to self-assess accuracy and efficiency, increasing new hire retention and productivity by 15%

• Adobe Suite platform
• Premiere - intermediate
• After Effects - intermediate
• Photoshop - intermediate
• Illustrator - beginner
• inDesign - beginner

Mountain View, CA, US

• My job is to create engaging visual aids based on the provided audio recording of the lecture. This includes still photographs, 2D animation, lower 3rds, and so on. Extreme attention detail is required; clear, fun, and.
• Post-production audio editing.
• 2D animation
• Adobe Creative Cloud platform – After Effects, Photoshop, Illustrator.

Austin, TX, US

Assisted ACC students students with:- Practice handling EX-1s and NX5U cameras- Lighting theory and application- Script writing, storyboarding, lighting plots- Directing and managing crew- Grading assignments and tests