Since 2010, I've had 200+ speaking engagements where I've been a panelist, workshop leader, conference emcee, and more. At the core, everything can be traced back to equity and access, or community and customer experience. See the attached link for more specific dates, organizations, and topics. Some subjects I cover: - Community management- Building / working in startups - Empowering girls / women in tech- Professional development within startups- Event networking / proactive networking- Company culture / employee experience- Customer experience

As of January 2023, I've been back to consulting full-time. I've got a couple project spots left in 2024, so feel free to reach out to see if I have bandwidth for your project. Happy to do some referrals/intros where I can!My last full-time consulting stint ran from October 2017 - October 2020 (before I joined Simplr full-time), but because startup life, I've been consulting off and on since 2008.The core of my freelance work revolves around community building and customer experience strategy (sometimes execution) for tech companies and social impact ventures/nonprofits. I've built communities from the ground up, and I love bringing people together by creating memorable experiences for them. You can check out my recommendations section to hear more about what I've done / what it's like to work with me.Because of my experience at several startups, I do some dabbling and enjoy (in case you couldn't tell by the Trish of All Trades part) producing events, working on programs around professional development, career coaching, employee experience, and implementation of tools (Zendesk, Tettra, and Salesforce to be specific). Fun fact: - My first adventure into the startup world was in 2000 with the venture-backed company Voxxy, one of the first digital networks for girls. Rocking a sweet Tripod page, I was recruited to do some small projects that included working on copy for a Motorola campaign and "teen-ifying" their Terms of Service so that tweens could actually understand what they were agreeing to.

Heading into my 5th semester/program with the ACE program part-time (Summer 2023, Spring 2024-present). My duties include working with ACE's executive director on programming for each semester (Spring/Summer/Fall), teaching workshops (community building, networking, and an intro to the Boston startup ecosystem), recruiting 2+ speakers (entrepreneurs/subject matter experts) to give lectures/presentations each week, organizing/accompanying students on ecosystem field trips, and mentoring/coaching current students/alumni wherever possible.

2024 - present: Strategic Planning Committee2023 - present: Executive Committee2022 - 2023: CEO Search Committee 2021 - 2022: Marketing CommitteeFood For Free (FFF) has been bridging the gap between waste and want since 1981. Food For Free improves access to healthy food within our community by rescuing food that would otherwise go to waste and creating new distribution channels to under-served populations with an emphasis on utilizing school systems to reach those in need. We envision a future where everyone in our community – regardless of age, income, or ability – has consistent access to fresh, healthy, delicious food.

*** Events will return in 2025... if interested in volunteering or sponsoring, please reach out info@bosfilipinos.orgOur mission at BOSFilipinos is to elevate Filipino culture in the greater Boston area by creating and collaborating around Filipino and Asian American content / events / educational programming.As a Co-Founder / Chief Energy Officer, that means I: - recruit and manage volunteers- create content for videos, blog posts (mostly interviews), and social media (mostly Instagram, but Twitter and Facebook as well)- on-camera for video content- serve as a liaison in the community (immigrant community / around greater Boston / with other affinity groups) whether that means offering opinions / advice around issues that impact the Filipino / Asian American community or by speaking at events and conferences- advise the podcast (sourcing of speakers and working with our podcast producer on execution and distribution)- produce events - meetups (creating content / flyers / recruiting / booking restaurants / networking during the event) and pop-ups (coordinating with restaurants / chefs on menu, running Eventbrite for ticket sales, marketing the event, sometimes hosting the event / speaking at the event)- run the website (any updates to the homepage, but uploading blog posts and events, as well as some design work on Canva)

The MassChallenge (MC) Inclusion Networks provides a space for alumni and current participants tocontinue building connections and community with one another. Led by Alumni Mentors, thesenetworks create virtual and/or live events to offer Founders time and space to discuss challenges thatare unique to their identity community and to find support and kinship.

Working with the Howe Innovation Center at Perkins School for the Blind which is empowering the entrepreneurial and disability communities to create a more accessible world.

Unruly Studios combines STEM learning with active play for students in elementary and middle school. Our vision is to create an electronic playground that makes learning more playful, collaborative, and inclusive.Over the next two years, I'll be donning my strategic advisor hat and working with the community and CX teams (to start) at Unruly.

As the part-time Director of the ACE summer experience for sophomores, my day-to-day work includes working on campus with the students and ACE's executive director (four half days per week), teaching workshops (community building, networking, and an intro to the Boston startup ecosystem), collaborating with the ED on setting weekly programming (students attend 3-4 workshops per week in addition to advisor checkins), recruiting workshop leaders/speakers from across the ecosystem, accompanying students on field trips, and mentoring/coaching current students/alumni wherever possible.

After we hired an amazing content person to take on social, I focused my efforts on my team (a Customer Advocacy Manager, Community Manager, and Community Engagement Consultant) and our two communities, CXLife and our customer community: - Recruited members for CXLife- Mentored, career pathed, and acted as a sounding board for customers/CXLife- Sourced jobs for CXLife, made introductions, and socialized partner jobs- Found contributors for our CXLife blog, events, and classes- Wrote blog posts for the CXLife blog- Grew our mentor network by recruiting, onboarding, and connecting mentors to CXLife members/customers- Created monthly newsletters for CXLife and our customer community Being a woman of color on the marketing leadership team also meant I was very visible within the org. I used my visibility and voice to advocate for the employee experience by: - Mentored colleagues across the org- Ran quarterly virtual events (started when I joined!), which included working with colleagues to pick an event, then sending gift certificates for food/drink and mailing out personalized awards/prizes- Advocated for mental health/professional resources within the company, both our own (Lyra) and outside development opportunities- Created a lunch and learn series for Community & Advocacy that was open to the marketing team- Modeled continued learning and sharing notes from classes I took (for example: psychological safety, languishing, and supporting neurodiversity)- Went through the procurement process/started a framework for a wiki to be our company truth- Started work around a customer journey map to deepen connections/knowledgeI also co-founded/spearheaded the Upstream Series, highlighting historically underrepresented people in customer-facing roles. This included: - Came up with event themes as well as content for blog posts- Sourced speakers- Coached novice speakers on topic/presentation style- Hosted/moderated events

In addition to the tasks above, when I was Head of Community & Social, I:- Ran the Simplr LinkedIn/Facebook/Twitter feeds, sharing both company posts and industry insights/research- Held a workshop and worked one-on-one with people at the company around building a personal brand on social media- Created public content Google calendars that gave the team ideas on the types of content to post around the most advantageous times- Increased employee advocacy using LinkedIn's My Companys and posts through internal Slack channelsI also stepped in and spearheaded Simplr’s MOMENTOUS conference (12/20-3/21- the conference was 4/21) when we were in between events managers. It was 3 half days, and it’s still the largest conference the company has produced to date. This included:- Created a cross-departmental task list and project leading the team through Asana- Helped our marketing team ensure that our content was industry/CX/community-focused- Advocated for a diverse speaker group and recruited a majority of the speakers (conference totals: ~39% people of color / ~63% women - not including our internal team). - Evaluated and secured event and broadcasting platforms (Swoog and Socialive)- Onboarded speakers and created social media images to share (via Canva templates created by our designer)- Livetweeted the conference (we received 436K impressions that month, up from 6K average/month)- Moderated a live panel with C-level CX leaders

During my 3 month consultation of Simplr's communities, I: - Redefined community (they had been focused on audience- one to many, versus community- many to many)- Moved the community from Facebook to Mighty Networks- Changed community metrics to focus on people vs vanity metrics- Conducted community interviews to identify ideal community members, their personal growth goals, and what they were looking for within a community- Redefined community engagement strategy- from in-platform community posts to newsletters to events- Developed a community content calendar

*** Our events are currently suspended, but we're releasing videos from our past events (see below for links). The Customer Love Series was designed to bring together people across the customer and employee experience.As Founder / Event Producer, I:- create sponsorship packages to make sure the people we bring on are getting as much value as our attendees- bring on and work with sponsors that resonate with Customer Love as a brand- research and book speakers for all events and conferences to make sure we are being as inclusive as possible while being connected to themes / issues our audiences face at work- find and coordinate with venues that are accessible- work with volunteers to execute meetup and event flows- source food and beverage sponsors, and work with supplemental paid event vendors- manage and mentor volunteers, mostly around events and creating content- create some designs but mostly collaboration around designs (in Canva) as well as work with printers to make sure our designers' visions are executed at events- market events through 3rd party websites, making sure the right people are in the room (no business card hand at Customer Love events!)And currently, I emcee all events and conferences. Our events:The Customer Love Summit is an annual (Valentine's Day!) high-energy half-day of interactive lightning talks designed to provide actionable tools and tactics to business leaders.The Customer Love Meetups bring in speakers for short presentations on the what and how (people / money / resources) of campaign initiatives across the customer and employee experience followed by fireside chats / panels.

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Freight Farms provides physical and digital solutions for creating local produce ecosystems on a global scale. Continued my previous work as Director of Customer Experience at Freight Farms, and infused my experience with community by building out projects for the incredible FF team and customers. Key platforms I worked with: - Salesforce (Sales and Community): company super admin; implemented and trained customer facing team members; worked across departments from sales to support to operations to product; wrote most of the SFDC documentation and published within our internal wiki; mapped fields and created reports and workflows for the team- Zendesk: built out and wrote the first 100 articles in the Knowledge Base; did some backup work in the ticketing- Tettra: implemented the wiki platform; held trainings for the company; wrote over 100+ pages across departments

Led company-wide initiatives focused on delivering an excellent experience for Freight Farms customers and employees. What does that even mean? Well, I: - identified areas of improvement (and gaps) across departments and products- researched (and sometimes implemented) software / integrations that would help improve CX- designed and built processes supporting the FF team and customers, with some massive help from department champions- created and edited customer content (like articles for our farmer knowledge base)- gathered / edited and created employee material (mapped out and launched an internal wiki)- revamped the onboarding experience for employees and interns.

Startup Institute provided immersive education for the innovation economy. Prior to joining the Startup Institute full-time, I was actually a mentor and instructor (marketing / social media / networking). When I became Global Director of Community, I worked on: - Global best practices around community (while I was there, we had outposts and community managers in Chicago / New York / Berlin / London)- Boston community management (taught community management - networking - emotional intelligence classes / mentored students and alumni / ran events, including promotion through execution / social media)- headed up alumni engagement (produced content for events and newsletters / VOC in product meetings / developed alumni events / key contributor to building an alumni platform from the ground up)- managed community marketing associates- was (well, still am) one of SI's biggest fans and evangelists- plus did a lot of other random stuff that went along with working at a startup. Fun facts: - I grew attendance over 2X for both of SI's signature events, Open Doors and TalentExpo. Both outgrew their venues, and the TalentExpo went from Harvard's Innovation Lab to the Paramount Theatre.- I spearheaded the Raise the Rim Boston basketball tournament which included 24 teams made up of Boston area startups and supporters, and benefitted TUGG.

With Vsnap, people in sales and support could create and send quick, personal videos that bring warmth to customer interactions.In my role as VP of Community & Customer Experience, I had an expanded level of input and authority in every single customer-facing activity at Vsnap, from customer engagement and support to product development and strategy. My day-to-day sat within initiatives involving community, support, and marketing, as those teams rolled up to me. Outside of strategy and gathering customer insights, I still stepped in when needed (because startup) with support (tickets / documentation), marketing (social media / blog posts / marketing collateral and videos), events (Customer Love series and other events for customers and businesses in the community), and representing Vsnap at events and speaking engagements. Fun facts: - I was an Alumni-in-Residence during the 2013 MassChallenge accelerator.- I was one of the co-founders of the Women in MassChallenge (WIMC) group, and I ran the first WIMC Showcase. - Between my CM role and being VP, I created over 15,000 vsnaps (videos). - 2014 CMAD Award Nominee - Best at Activating In-Person Events Alas, Vsnap as a company is no longer, but the technology lives on here: http://www.gainsight.com/customer-success-products/gsnap/

I was a faux founder aka the first employee hired outside of the founders. As such, I was a professional hat switcher.... community building / evangelism, user acquisition, social media management (Twitter, Facebook, LinkedIn), company profile maintenance, blog editing / writing, event planning, QA, marketing, PR, documenting features and creating mockups, demoing, establishing partners, being the first point of contact for all Vsnap inquiries (support / feedback / partnerships / info), being a part of the product team, and well, of course being Vsnap's #1 fan. Fun fact: - I was a part of the Vsnap MassChallenge Finalist team for 2011, and served as an Alumni-in-Residence in 2012.

As the coordinator for Music Therapy, I served as the office point-person providing initial representation of the department. I scheduled auditions, accepted applications, and sent out decision letters to students. I gathered schedules, created sections in the Colleague system for registration, and placed students in 4 different practicum levels. I also input all department prerequisite and overpopulate waivers. I processed and assisted with paperwork, often of a sensitive nature, including medical documents, visiting artist applications, and letters for scholarship, internship, insurance, and loan deferment. I helped organize special events like recitals, research poster sessions, and symposia. I troubleshot technical issues with computers, copiers, printers, and classroom SMART boards. I supervised and assigned tasks to work-study students in the department. I helped manage the budget and ensured purchases, expense reports, and travel arrangements were in compliance with the division and college standards. I also performed administrative duties and support for the department faculty, staff, and students as necessary.

The Civic Leadership Institute focused on helping young professionals learn skills to deepen their civic engagement. Our cohort met monthly, participating in workshops presented by industry experts. During the course of the Institute we also split into smaller groups to do deeper dives around areas of interest. I picked Fundraising and Philanthropy, and my group's final project focused on ways for non-profits to modernize their websites and improve visibility through social media outlets like Facebook, Twitter, and YouTube. In addition to conducting research and interviews, we also filmed volunteers and employees at local non-profits: Boston Cares, Room to Grow, Boston Living Center, Greater Boston Food Bank, Jewish Vocational Service, City Year, Destination Imagination, Community Servings, and Boston College. My group's adviser was Tim Leahy, Vice President of Development and Communications at Community Servings.

I ran the @BandsinBoston Twitter account and assisted with @BandsinDC as needed. Through Twitter, I interacted with the community to recognize fans in addition to addressing concerns. I helped achieve weekly goals to increase follower count and engagement. I made and updated lists of local musicians, magazines, blogs, radio stations, and venues for company and public use. I ran contests with tickets I solicited myself or received from Bandsintown. I wrote concert blogs and interviewed musicians for profiles. I maintained relationships with venues and businesses as well as initiating contact with national companies like LiveNation and Yelp. This position also involved being very aware of the local music scene in Boston including upcoming shows, new artists, and venue schedules.

As the staff assistant for the New Pathways program, I worked with the faculty coordinator on projects involving residential learning communities designed to enhance the first year experience. I assisted 4 graduate liaisons with programming for events and their respective community capstone projects. I oversaw financial paperwork involving the budget including tracking orders, reconciling invoices, and special assignment contracts for faculty. I updated and maintained web content using CommonSpot. I attended meetings for the First Year Taskforce and the advisory committee for the Institute for Liberal Arts and Interdisciplinary Studies. I also performed administrative duties and support for Pathways and the Institute as necessary. In addition, I served as a co-adviser to an Alternative Spring Break trip to Washington, DC. Our group volunteered through Youth Service Opportunities Project (YSOP) and worked with non-profits dealing with homelessness issues.

Post-college a lot of life happened, so I ended up working 6-7 days a week at three part-time jobs: At Atlantis Sports Club in Central Square, I was a Member Services Associate. I was the first person to greet a member when they came into the club, and the last one to say farewell when they left. I had the opportunity to do everything from helping with sales to ensuring that the club looked its best. At 2nd Street Cafe in East Cambridge, I was the cashier and did general front of house work. I was the first person a customer chatted with when they came into the cafe, and the last one they saw when they left. Working next to the courthouse meant we had a steady stream of customers each day, and I proudly reached a point where I could name most of our customers when they walked in, in order to expedite their order. At Bob's Southern Bistro in the South End (aka Bob the Chef), I was the Take Out Cashier and did general BOH work. I was the first person a customer talked to when they came in for the order, and the last one they saw when they left (seeing a "face of the company" trend yet?). I spent most of my time working with our take out orders, but I'd also help the kitchen staff tidy up the BOH.

As the intern to the executive vice president at HBO Films, I worked closely with the first assistant. I helped maintain the EVP's appointment calendar and Rolodex systems. I input film entries and other confidential works in progress. I also scheduled travel arrangements in addition to other administrative needs.

As awareness program coordinator for the Office of Service Learning and Community Action, my primary job was to oversee Hoops Against Cancer (formerly Shoot for the Cure). Hoops Against Cancer, the Brothers McWilliam Foundation's 2nd intercollegiate basketball tournament, was a benefit for the Dana Farber Cancer Institute. I continued to perform all the duties of my previous position as event planner assistant in addition to organizing other events at the college. Almost every month of the school year, I organized a project / walk centered on a different charity / event. I designed and implemented publicity campaigns to raise student awareness. I acted as a liaison between different Emerson departments as well as outside organizations. And I also supported the office in administrative tasks as needed.

As event planner assistant to the Office of Service Learning and Community Action, I was initially hired to be the Emerson College student liaison for the first annual Shoot for the Cure organized by the Brothers McWilliam Foundation. SFTC was a three-on-three intercollegiate basketball tournament including a three-point and foul shooting contest to benefit the then Susan G. Komen Breast Cancer Foundation. In addition to the office, I worked with the foundation directly and with the Emerson athletic department. I helped recruit, sign up, and coordinate participants and volunteers. I also publicized the event and solicited prize donations from local businesses. After the completion of the event, I worked on other projects with breast cancer awareness non-profits in addition to the Citizen Schools WOW projects and on campus scavenger hunt.

I worked mainly out of the accounting office but got the internship because of my interest in acting and television. I was able to interview Mariska Hargitay and Dann Florek but spent most of my time observing and talking with the cast and crew. Towards the end of my internship, I got a chance to be an extra on the show.