Trish Ives Email & Phone Number

Tampa/St. Petersburg, Florida Area

Referral Team lead analyst for a workers compensation software firm. Monitor and troubleshoot electronic vendor transactions -- using SQL queries, client portals, and analysis tools. My team's focus is to find root cause solutions for most of the challenges we encounter.

Clearwater, Fl

• Specialist for Extended Care Professional (ECP) software, a medication and care management program.• Improved company's Resident Care Handbook by expanding instructions and constructing process diagrams.• Provide troubleshooting and community service for 24 assisted living facility databases.• Created monthly reporting metrics to communicate effectiveness of quality assurance measures, training, and process improvements.• Established training programs for administrators charged with ECP maintenance at the community level by implementing weekly conference calls, training materials, and task checklists.• Coach executive directors and nursing supervisors in ongoing ECP and resident care education.

St. Petersburg, Fl

Working with buyers and sellers throughout the Tampa Bay area, providing excellent customer service and solid results -- from start to finish.

Seminole, Florida

Assisting buyers with property sales and purchase, from initial contact through closing. Roe Realty specializes in REO properties, including Fannie Mae and Freddie Mac inventory.

Tampa/St. Petersburg, Florida Area

January 2007 - April 2013Operations Business Analyst• Software implementation team member and active participant in all phases of development -- from definition of high-level requirements through go-live -- using Lean Six Sigma and agile methodologies.• Key player in on-site activities for transportation management and two global shop floor (manufacturing) software systems.• Ensured stakeholder buy-in throughout process by using active communication/listening skills, fostering understanding, and providing status updates.• Defined project scope through definition of high-level requirements.• Performed requirements gathering and created technical/functional specifications and use case scenarios.• Project manager for multi-function, global taskforce to create a pricing interface to meet business unit's changing sales order structure. The web-based interface ensures buyers and purchasers have accurate pricing during quarterly activities and whenever engineering changes occur.• Direct work with developers and quality analysts to ensure successful system performance.• Creation and delivery of training material to global audiences.• Global operations services team member, providing on-request expertise in a highly-complex manufacturing environment.• Logistics subject matter expert for BTO/CTO team. Well-versed in the entire product delivery chain, including: purchasing, planning, inventory control, shop floor, quality, and compliance measures.• Led team in attainment of Lean Six Sigma bronze (green belt) certification by coaching and mentoring managers in training, testing, and individual projects. Attained personal LSS bronze certification.• Provided strategic management guidance and training. Created a global training module explaining SWOT (strengths, weaknesses, opportunities, threats) analysis techniques.• Data compilation via creation of advanced Excel functions (pivot tables, macros, etc.), Access databases, and SQL queries.

Temporary support with HR data analytics; morale activities, including the first onsite Cultural Awareness Day festival; variety of HR activities as requested.

Administrative support for GM, Business Manager, and Operations Manager at telecom company (cable/modem/telephone). Division Human Resources point person supporting 257 employees, processing payroll, explaining benefits. 50-vehicle fleet administrator. Negotiated and contracted facility vendors. Managed A/P, petty cash, purchasing card programs. Analyze and interpret billing trends and vehicle data. Produce management reports. Coordinate catering and venues.

Quality inspections; software data customization and testing; assign departmental tasks for staff and volunteers.

Communications, Legal and Training specialist. Prepared special communications project for Joint Chiefs of Staff.

Bachelor Of Science Degree, Business Administration And Management, General

Graduate with Honors

Certificate, Real Estate Sales Associate

Pre-licensing course for real estate sales associates. Prepares students to take Florida state licensing exam.

Yn Rating, Yeoman Rating, Honor Graduate