Trish Layton Email & Phone Number

Greater Orlando

• Advise high-profile clients on training strategy and solutions related to Human Capital/Organizational Transformation efforts for their organization’s unique needs.• Project manage large scale training, change management and communication initiatives for the client.• Lead teams of training professionals in support of the project’s training design and delivery efforts.• Support internal firm initiatives—serve as a coach and mentor, leadership development, consulting faculty program, and on-boarding advisor.

In this role, I led a team of Instructional Design professionals and provided strategic direction and global talent and training solutions for Sales and Marketing. Our new-hire training program, SalesManShip, won the 2019 Award for Best Sales Training Program from ARDA [The American Resort Development Association]. What I've accomplished in the role:- Converted multiple week training program from Instructor-led to Virtual Live and Blended Learning Program to support virtual learning strategy.~ Plan and execute change management and training processes for new product transformation.- Introduced a train-the-trainer strategy to "upskill" over 200 Sales and Marketing leaders to better support the onboarding and ongoing training of our 800 + sales and marketing executives worldwide.- Lead a team of three instructional design professionals who assist with the development of global instructor-led, eLearning, virtual training, print, and video based learning content.- Addressed immediate global skill-gap needs including training for sales locations in NATO, Dubai, Hawaii and Aruba.- Researched and proposed and implemented a Sales Enablement platform to support the ongoing learning and development and sales coaching needs of our salesforce.- Strategic planning for the Instructional Design team using modern design techniques - Agile Development process, Workflow Learning and Human Centered Design [Design Thinking].- Create evaluation plans for all training solutions. Kirkpatrick model- Research appropriate training solutions through analysis and other performance metrics.- Created Competency Models to support selection of training approach.- Developed and implemented 360 assessments for targeted sales roles.- Lead project management efforts for content refresh and redesign.- Migrated hundreds of eLearning courses and supported the transition from Cornerstone OnDemand to the Workday Learning Management System as a LMS Admin

Sea Island, Georgia

In my role as Director of Learning and Development for Sea Island Resorts, I led the training operations needs of Sea Island Resort in Sea Island, GA, , a Forbes Travel Guide Five-Star rated luxury resort property for over 12 years, with a population of over 2,000 Team Members. Our team provided end-to-end learning and development services for every aspect of the organization.What I accomplished in the role:~ Developed and deployed a service culture model to increase service expectations, accountability and drive behavior in the workplace~ Implemented a targeted learning strategy for new hire on-boarding, leadership and career and professional development~ Identified and implemented core and leadership competency development framework for the organization~ Lead the effort to redesign on-the-job training [OJT] at over 80 departments within the resort including train-the-trainer efforts of over 100 departmental trainers and job certification processes~ Managed the Quality Assurance and Forbes Five-Star rating relationship for Sea Island's four Forbes rated properties~ Led teams of leaders in Action Learning exercises to drive improvement in the workplace~ Implemented the resort's first-ever technology enabled learning strategy, LMS tracking and eLearning development opportunities for the organization~ Re-engineered the leader performance review / performance management process to align with leadership competency development model~ Implemented a company-wide Proactive Coaching process training for leaders to conduct more goal-focused coaching sessions with front-line team members~ Implemented a Diversity and Inclusion (DEI) training for 150 senior and front line leaders ~ Maintained multiple contracts and relationships with third party vendors; Forbes Travel Guide, SkillSoft, Franklin-Covey, Adobe and SurveyGizmo~ Designed, developed, and facilitated leadership and professional development training programs

Atlanta, Ga

Recruited directly by Delta Air Lines to:~Lead the instructional design team for Customer Service and strategic programs curriculum for In-Flight Services supporting a 20,0000 employee workforce of Flight Attendants~Drive the strategy for technology-enabled learning for In-Flight Services~Select appropriate learning methods based on needs analysis data~Examine performance metrics for continuous improvement of content~Consult with IFS stakeholders to keep learning content relevant~Establish project management parameters and instructional design standards for department

Orlando, Florida

~ Consult with site leaders to determine learning content needs for both Instructor-led and online training solutions via front-end analysis methods~ Partner with Subject Matter Experts (SME) to develop new hire sales training and supporting materials such as PowerPoint, multi-media and other interactive program elements~ Manage online learning system for the Sales and Marketing division~ Develop and create eLearning modules based on departmental needs~ Design job aids and evaluation tools to measure learning and quality of learning programs~ Analyze and measure learning platform usage~ Develop and facilitate training programs as needed~Produce, edit, and upload video-based training to Learning Management System (LMS)~Facilitate train-the-trainer sessions upon implementation of learning solutions

~ Provide instructional design support for numerous multi-site training projects.~ Use a creative approach to develop job aids, training guides, videos and PowerPoint presentations for multiple training activities including sales, leadership, career and other professional development topics.~ Partner with subject matter experts to update and improve training materials on a regular basis.~ Facilitate the new hire sales training process, leadership development programs for new and aspiring leaders, and other training topics relevant to business and organizational needs.~ Coach and counsel leaders seeking development on their professional performance.

Orlando, Florida Area

~ Managed the marketing and communcation for Disney Learning Center, including collateral design, marketing videos, monthly newsletter, and online presence~ Maintained monthly learning focus throughout 16 learning centers~ Scheduled, hosted and tracked attendance and measurement of over 60 monthly learning activities~ Organized and executed large scale Career events, Disney trivia contests~ Researched and selected appropriate learning material for the Learning Centers~ Provided career and resume coaching to Cast Members seeking career development

Masters Of Science In Education, Training And Performance Improvement, 4.0

Activities and Societies: Member, ISPI (International Society of Performance Improvement)

Ba, Education

Activities and Societies: Sigma Sigma Sigma Sorority, Pi Kappa Phi Fraternity