With over 7 years of experience as a Project / Process Manager at Capital One, I have developed and implemented strategic initiatives that enhanced operational efficiency, associate engagement, and customer satisfaction. I am a Certified ScrumMaster (CSM) and a Salesforce Essential Training holder, with a proven track record of delivering results in a fast-paced and innovative environment. I am a relationship builder and my core strengths include being strategic, an achiever, having a positive outlook, a relator who works well with others, and a natural includer striving to ensure everyone feels welcome. I have collaborated with diverse and cross-functional teams, built strong relationships with internal and external stakeholders, and leveraged data analysis and continuous process improvement techniques to optimize performance and outcomes. My passion is to align my work with the company's vision and goals and to empower others to grow and learn.
Listed skills include Customer Service, Sales, Marketing Strategy, Microsoft Office, and 18 others.