Trish M. Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

Providing administrative support to executive management members by ensuring department activities run smoothly and efficiently; may provide guidance to personnel within the department. Key duties include scheduling, travel arrangements, independently handling emails, correspondence, and some degree of project coordination. This position will directly support the Senior Managing Director for the Juris Banking division.

Las Vegas, Nevada, United States

Coordinated with C-Level leaders to develop and implement strategic initiatives on operational oversight, associate engagement, recognition programs and cross functional collaboration.

Las Vegas, Nevada, United States

Focus expanded from community support to overall Channels organization support of 7,500 domestic & 5,00o international associates. Responsible for creating a well-managed culture while ensuring consistency.

Las Vegas, Nevada

A newly created role within Channels to execute against the site mayor strategy, support the community, and ensure accountability for being well-managed.

Las Vegas, Nevada

Led a dynamic team of front-line associates who are the face of the company to the customer. Managed, developed, and motivated teams of 14-18 associates to exceed customer service standards.

Las Vegas, Nevada Area

Coached and developed associates in a call center environment to improve productivity, efficiency, and effectiveness. Assisted with daily call center operations, coordinated the department's daily workflow, and directed others' work.

Las Vegas Valley, Nevada, United States

Used strong communication skills working with past due customers, educating them on the next steps with exceptional customer service and an empathetic approach. All situations were personal and different, and I had to manage individual situations for optimum resolution.

Las Vegas, Nevada, United States

Handled inbound or outbound calls with customers whose accounts were 30-90 days past due. Assisted customers with payment arrangements, settlements, or other resources available. Overcame objections while building trust to understand their reason for delinquency better.

Las Vegas, Nevada, United States

Responsible for providing customer service and support to all existing accounts, establishing new accounts, and growing the brand during a restructure.

Summerlin, Las Vegas, Nv

Responsible for managing all aspects of the business during a relocation period.Handled all day-to-day operations of Tahoe location, coordinated closure of store and movement of all product required for the new location