Greet and assist patients and visitors with scheduling appointments and services. Maintain accurate patient records by obtaining, recording, and updating personal and financial information. Ensure state and federal regulation compliance with patients’ rights of confidentiality.

Prep and Paint department Supervisor

As a Production Manager, Trista actively participates in strategic planning of production and manages policy deployment emphasizing on Quality, Delivery, Cost and Safety. Trista’s responsibilities include:• Budgeting and allocating resources• Cost Reduction• Customer Satisfaction• Member relations• Business Process Improvement progress• Visual Controls• Rapid Continuous Improvement events to drive departmental and plant-wide improvements• Lean Manufacturing • Provide effective communication, coaching, performance management, training• Member development to maintain a high Member morale• Maintain plant equipment to ensure optimum production

As a Production Scheduler, Trista’s responsibility is to plan and manage production schedules to meet customer delivery requirements using production capacity. Trista’s responsibilities included:• Analyze and schedule production lines to produce product to meet days of supply targets, customer orders and Regional Distribution Centers keep fill capacities• Schedule build to order requests and New Product Development to pilot products• Enter truck cubes and create schedule shipments• Communicate with Procurement and Production daily to ensure delivery needs are satisfied• Schedule adaptability to navigate part shortages or customer cancellations• Review capacity planning, material requirements and lead time violations, assuring accuracy of inventory reporting• Work with all levels of the company to ensure smooth, flexible production• Assist in managing stock levels • Comply with company policies and practices while providing excellent customer service

While giving excellent customer service, Trista’s responsibilities include:• Manage multiple accounts, providing monthly reconciliations, along with daily audits• Accounts receivable/Accounts Payable• Process Documentation• Financial Statements• Business Analysis• Process Payroll• Ensure State and Federal compliance

As a BPL, Trista supported both client services and call center operation departments:•Directly supervised a team of call center agents, including but not limited to rewarding and recognizing employees, hiring new employees, writing performance appraisals/development plans, and managing corrective action for employee performance, attendance, and behavioral issues;•Project support included scheduling, coordination of on-site client meetings, training, reporting, participate on project calls, and provide direct project support to the Project Management Team;•Work with internal teams to ensure smooth operations •Provided regular and accurate productivity reports and agent team results to Project Managers and other internal stakeholders. •Assisted in the training of all agent team members and ensure on-going enhancement of agent skills through daily agent development and mentoring. •Partner with QA and PM to regularly monitor the quality of customer service delivery.

Trista was responsible for the on time completion of projects as assigned by the Director of Client Services or the respective Program Manager. Trista was an expert on all internal systems reporting the status of all tasks in their scope of responsibility on a daily basis to the Program Manager.Trista was responsible for proactively reporting delays and road blocks, and provided suggestions for how to work around potential issues. Her key responsibilities included:• Executing project plan tasks • Ensuring records are available for customer service agents to call • First line of escalation for technical and logistical problems with projects • Compiled and sent reports to internal stake holders (e.g. KPIs, Call Categories, etc.) • Create and provide training materials and conducting secondary training as needed • Tracks resource hours (e.g. agents, application development, etc.)

I made outbound calls to high tech channel partners communicating accurate business information in a professional manner while still maintaining quality and meeting or exceeding specific project metrics.

 Trista managed and maintained a safe and productive atmosphere for the production of green veneer. Safety and Quality were the measures that I implemented to increase production. Managing operations of several machines running simultaneously by a wide variety of people daily was one aspect of the supervisor role Trista participated in. As a member of the HAZ-COM committee, she was entrusted with the responsibility to ensure that all Material Safety Data Sheets were kept in compliance with WISHA and OSHA regulations. In maintaining the MSDS books, she also performed monthly and quarterly audits of the plywood plant facility to keep in compliance the internal safety and housekeeping policies to meet and exceed federal and state laws. Trista was responsible for the production and timecard processing along with employee interaction on a daily basis.

To ensure that quality veneer was fed into the Dryers at maximum capacity in a safe and productive manner.