Tristan Avery Email & Phone Number

New Jersey, United States

Facilitate and maintain 100+ pharmaceutical programs a year for Biogen from inception to completion. Duties include, but are not limited to, sending out invites, negotiating with venues, booking travel, and compiling all post program receipts for accounting. Maintain and cultivate strong relationship with the pharmaceutical reps in my region by ensuring that their needs are handled, with after hours calls and emails being a frequent aspect of making sure this is… Show more Facilitate and maintain 100+ pharmaceutical programs a year for Biogen from inception to completion. Duties include, but are not limited to, sending out invites, negotiating with venues, booking travel, and compiling all post program receipts for accounting. Maintain and cultivate strong relationship with the pharmaceutical reps in my region by ensuring that their needs are handled, with after hours calls and emails being a frequent aspect of making sure this is completedSuccessfully adapting to an ever-changing work environment. Most notably the shift to an all-virtual format in 2020, and then a hybrid virtual/live format in 2021Tactfully negotiating contracts with restaurants and other vendors to ensure that all programs are not only within Biogen’s mandated budgets, but that they are also compliant with all pharmaceutical program guidelinesKeeping a detailed and organized spreadsheet to ensure that none of my various daily deadlines and responsibilities are neglected. Show less

Hillsboro, Nj

Managed customer support and technical issues, gathered information and properly cataloged all incidents via internal database systems in accordance with strict FDA requirementsProvided compassionate and professional phone support and strived to provide efficient and exemplary resolution of issues. Identified and escalated priority cases when necessary.Skillfully guided customers through complex procedures in order to return defective products and redeem complimentary… Show more Managed customer support and technical issues, gathered information and properly cataloged all incidents via internal database systems in accordance with strict FDA requirementsProvided compassionate and professional phone support and strived to provide efficient and exemplary resolution of issues. Identified and escalated priority cases when necessary.Skillfully guided customers through complex procedures in order to return defective products and redeem complimentary replacements from their local pharmacy.Collaborated with management to develop new methods to better support our customersSuccessfully managed the replacement of defective products to meet rigid FDA timelinesWorked directly with pharmacies and medical offices to coordinate product returns and fulfill replacement requests for customers in a timely matter. Initiated follow-up calls and check-insProcessed and re-routed undeliverable mail and recorded these cases in an electronic databaseAttended various daily meetings in order to stay up to date in an ever-changing environment Show less

Middletown, Nj

Successfully handled customer requests, inquiries, and complaints in a professional and meaningful manner in order to ensure customer satisfactionManaged, directed, and trained fellow team members on the sales floor to ensure that the department exceeded the high standards set by the regional team leadership committeeLead the purchasing and reviewing of tens of thousands of dollars of numerous daily ordersDiligently analyzed financials including sales, purchases, gross… Show more Successfully handled customer requests, inquiries, and complaints in a professional and meaningful manner in order to ensure customer satisfactionManaged, directed, and trained fellow team members on the sales floor to ensure that the department exceeded the high standards set by the regional team leadership committeeLead the purchasing and reviewing of tens of thousands of dollars of numerous daily ordersDiligently analyzed financials including sales, purchases, gross margin, inventory, and shrink to ensure we hit target goals set by regional leads and adjusted practices accordinglyAssisted Team Leadership in HR duties including: hiring new employees, onboarding new employees, terminating employees, and disciplining employees in a professional mannerCompleted numerous back of house tasks such as writing weekly schedules, administrating the high-volume company email inbox, and timely handling of new corporate communicationsPerformed quarterly audits on all product orders to maintain a financially healthy operation Show less

Middletown, Nj

Maintained the opening and closing of the produce department in a managerial capacityProvided direct support to customers and resolved issues in a professional and timely mannerManaged purchasing, scheduling and maintaining of perishable foods

Bachelor'S Degree, English, Film Minor, 3.887, Summa Cum Laude

I learned a lot about the art of writing while getting my bachelors degree, particularly due to some amazing professors that took.

Associates, Arts

As a candidate for the NJSTARS program I went to my local community college for my associates degree since it would be completely paid.