On-site and virtually reviews various retirement forms for members, processes requests for income verification, and responds to member inquiries.

Experienced in administering comprehensive employee leave of absence and self-insured short-term disability plans for multiple clients, ensuring compliance with Federal and State leave laws. Proven ability to provide personalized guidance to employees, explaining client leave policies and effectively managing the entire leave process from intake to successful return-to-work. Adept at adjudicating disability and paid family leave claims, coordinating with client HR teams, and maintaining meticulous records to ensure accurate tracking and timely payment of benefits.• Administer at work accommodations, leaves of absence, disability, and pay claims for multiple clients, adhering to Federal and State leave law regulations.• Adjudicate and process claims, entering them into the system, reviewing documents, and determining claim eligibility.• Provide excellent customer service by answering inquiries, explaining leave entitlement and benefits, and drafting approval letters.• Maintain accurate records, generate reports, coordinate with payroll departments, and facilitate communication between insurance providers and employees.

Received, reviewed, and filed business documentation related to formations, amendments, and terminations with entities statewide. Provided clear, professional communications via email and over-the-phone to clarify instructions and aid businesses on how to file documentation with the state and resolve any other matters.• Quickly learned new interfaces that were implemented and was deemed a trainer to clarify and teach others how to navigate the new interfaces. • Cross trained and entrusted with confidential and sensitive information while providing coverage for the Executive Receptionist responsible for supporting the Secretary of State and multiple executives within various other departments.• Cross trained and utilized to provide professional coverage for the Customer Support Line.• Responsible for training new coworkers on multiple projects and effectively communicating the team missions, developed, and implemented training documents to assist with instruction.

Received, unloaded, and stowed incoming products to be sold online. Responsible for docking trailers and operating machinery to lock trailers into place to ensure safety of coworkers. Inspected trailers for proper safety requirements.• Trained new coworkers in the safe usage and operations of industrial equipment, such as forklift, pallet runner, order picker, and turret truck.• Cross trained and utilized in multiple areas such as Inbound, Outbound, and Truck Yard.• Awarded multiple awards for commitment to a safe and honest work environment.

Created a welcoming and enjoyable shopping experience for customers. Ensured that produce was always stocked with the best quality products. Diligently kept the department floor clean and safe for customers.• Managed the flow of products from the loading docks, back room, and sales floor to ensure items were properly stocked for purchase.• Provided knowledgeable recommendations and guidance to customers about questions on available products.• Responsible for assisting with monthly inventory counts, which included entering counts into database.

Created a positive experience for patients as they entered. Assisted the front desk with organizing and filing patient information. Fed and maintained the fish in the waiting room aquarium.