I am a motivated and adaptable customer service professional with over five years of experience in delivering exceptional service across various industries. With a strong focus on high-volume environments, I have excelled in both call center roles and customer-facing positions, ensuring client satisfaction and retention through empathetic communication and tailored solutions.Currently, I serve as a Customer Retention Specialist at Globe Life Insurance, where I handle high volumes of inbound and outbound calls, offering consultative selling to retain policyholders. My prior roles include Property Manager at HoneyBum LLC, where I manage tenant relations and financials for a diverse portfolio of properties, and Customer Care Advocate at Lithia & Driveway, where I was recognized as a top performer for my ability to consistently exceed quotas and provide stellar customer service.I am highly skilled in leadership, problem-solving, decision-making, and collaboration, with a keen ability to manage multiple priorities under pressure. My experience spans the use of CRM systems, Microsoft Office, and other tools to efficiently document interactions, manage processes, and meet organizational goals.