It Helpdesk Lead
CurrentSupervise and lead the IT helpdesk team, including scheduling, training, and performance evaluations.Provide advanced technical support and troubleshooting for personal computer hardware, software, and network issues.Install, modify, and make minor repairs to personal computer hardware under the direction of the Network Administrator.Develop and implement helpdesk policies and procedures to ensure consistent and high-quality support.Monitor and prioritize helpdesk tickets to ensure timely resolution of issues.Provide first-line technical advice, support, and training to company employees on all internal systems and hardware.Collaborate with the Network Administrator to identify and address system improvements and upgrades.Maintain documentation of helpdesk activities, including issue resolutions and training materials.Ensure compliance with company IT policies and security protocols.
