Tristan Comley Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

I was responsible for leading service design projects for new propositions at BT from concept to implementation. All designs required consideration of front and back end elements, incorporated diverse requirements from multiple business units, and needed to be considered across multiple channels. Projects ranged from small agile tactical trials to large strategic product launches.

Manchester, England, United Kingdom

I led the team responsible for delivering all continuous research programmes. I was responsible for ensuring my team extracted the maximum value from ongoing programmes, delivering an integrated and efficient approach to research. My primary objective was ensuring the business fully understood how well service, propositions and marketing were aligned to brand strategies.

Manchester, United Kingdom

I was responsible for the Funeralcare and Legal Services end-to-end customer experience. My primary objective was to use customer feedback to drive service improvements at every touchpoint.

Manchester, United Kingdom

I was responsible for managing qualitative and quantitative research projects from brief to final delivery. Presenting results to stakeholders and senior business leaders, ensuring insight gave clear direction that guided decision making.

Manchester, United Kingdom

Responsible for providing daily insight into customer behaviour, needs and aspirations through a combination of regular tracking and bespoke research.

Auckland, New Zealand

I was responsible for the running and delivery of all analytics tools and projects. This ranged from social media monitoring and reporting to choice modelling projects and CRM data analysis. I regularly conducted Ethnographic research, designing and leading qualitative focus groups both in Auckland and Wellington.

Auckland, New Zealand

Account Executive working on the DB Brewery account looking after Tui Beer, Amstel Light and Heineken.

Lancaster, United Kingdom

I was responsible for running the Old Lancastrian Club. Members were largely managed through social media and direct messaging. Key responsibilities included; website maintenance and analytics, advertising of events and dinners, social media monitoring and editing the OL Club magazine.

Bsc (Hons), Biology

Education record