Tristan Cullen Email & Phone Number

Peterborough, England, United Kingdom

• Accountable for complete business analysis of data and management information sources to support new and existing products and services.• Developing business cases, business requirements and translating those into supporting applications and information systems.• Helping colleagues maintain customer-driven Products & Services to meet the requirements of CITB's strategic objectives and the needs of Industry as the data owner for Product Management.• Key responsibilities include:- Collating and managing product intelligence, product delivery and performance, engagement and managing relationships, product awareness and training, technical sales support, Expertise in Microsoft Excel (incorporating complex formulas) & Power BI, decision making and business impact.

Boston, Lincolnshire

• Responsible for the content, leadership and management of the full-time FM Radio Station with 7,500 weekly listeners comprising of a diverse group of 35 volunteers.• Provide leadership and motivation to ensure that the key objectives of the station are met in terms of output, audience and revenue.• Manage budgets and ensure the Station operates on a sound financial footing.• Responsible for recruiting and retaining volunteers, managing welfare and morale and establishing the station's culture.• Responsible for internal and external communications, representing the station at a local level and building relationships within the community.• Ensure that the station complies with laws, regulations and industry codes governing radio broadcasting.

Peterborough, United Kingdom

Measuring and driving performance of VMB’s external Off-Net Carriers and internal Carrier Teams.• Manage the Carrier Performance Team effectively ensuring the team is motivated and driven to achieve key objectives.• Ensure that all 50 Carrier personnel understand their objectives. Work with Team Managers and perform regular checks, audits and workshops to maintain focus and quality.• Drive performance of Off-Net Carriers with day-to-day monitoring of KPIs and Contractual obligations. Create Service Improvement and Action Plans which drive monthly Service Reviews.• Manage Off-Net Carriers through relationship with Service Managers. Ensure VMB receives the best possible service by delivering initiatives and improvements.• Attend and participate in key industry forums to help influence changes to increase performance and maintain VMB’s reputation as an industry-leading and innovative CP.• Identify and deliver cost-saving or time-saving initiatives to ensure right-first-time and decrease time-to-deliver.

Peterborough, United Kingdom

Maximising income and minimising expenditure with off-net suppliers.• Chair monthly internal meetings with other internal areas involved in off-net delivery to ensure maximised benefit of contracts with our suppliers.• Documenting end-to-end process for claiming Service and Fault Credits back from off-net suppliers, using internal data to challenge for and drive credits from suppliers.• Building and maintaining strong relationships with internal commercial and billing teams to ensure that all contractual clauses for credits are being utilised and incoming invoices are being validated against internal data, challenging if necessary.• Raising requests for system changes and project-managing behavioral and data-input changes to ensure improved data and reporting.• Managing Team Managers to ensure their teams are correctly following work instructions/best practice guides.• Investigating front-end and back-end costs and working with key internal stakeholders to ensure minimal overspend e.g. Planning Optimisation.• Building and maintaining relationships with suppliers at Service Level and Account Level.

Peterborough, United Kingdom

Managing off-net suppliers at Service Level in terms of performance and service.• Chaired monthly Service Review meetings with Service Managers of our largest off-net partners.• Drove performance through Service Improvement and Action Plans.• Built and maintained strong relationships with Service Managers, internal teams and customers.• Attended customer meetings to demonstrate our management of off-net suppliers.• Created internal comparisons and measures to compare to supplier data.• Attended and participated in key industry forums to help influence changes to increase performance.• Took part in initiatives and trials to ensure VMB maintained its reputation as an industry-leading and innovative CP.• Delivered training internally and created briefings to ensure cohesion and one-best-way of working.

Peterborough, United Kingdom

Multiple projects focusing on delivery of National Ethernet, MIA, IPVPN, ADSL and off net circuits within agreed timeframes. Working in the business partners’ channel focusing on delivery projects for Virgin Medias B2B customers.• Experience of coordinating multiple projects within agreed time frames and reporting the progress of each project to senior management, customers and stakeholders.• Built up strong relationships with stakeholders and customers to the benefit of the projects.• Strong attention to details and extensive coordination of the projects through jeopardy and date management.• Ordering and management of circuits through 3rd parties such as BT and C&W. Liaising with them to ensure the project was kept on track and to avoid any delays where possible.• Ensuring at the completion stage that all projects were closed down correctly ready for a handover to the support teams.• Timescales met with minimal customer disruption through excellent time management and prioritisation of work.

Lincolnshire

• Work at any of the nine offices as required. • General office administrative duties.• Implemented changes at new branches to ensure smooth transition and continuity.• Accounts Officer for the company.• Advised the senior partner on customer-service improvements.• Directly assisted Office Manager with specialised tasks.• Computerised and categorised archaic records.

Sleaford, Lincolnshire

• Managed all non-client-related matters. • In charge of all internal IT and computerised archaic paper office records. • Responsible for building/maintaining relationships & negotiating contracts with external contractors.• Assisted with HR and training.• Ensured compliance with health and safety regulations and SRA requirements.• Reported directly to the Principal and undertook PA duties which included diary management, organising travel arrangements and organising incoming mail.• Was “front of house” and dealt directly with clients daily.• In charge of maintaining all office archives.• Assisted the Principal and accountant to devise company budgets.• Ordered all stationery, furniture and equipment.• Maintained the condition of the office and arranged for necessary repairs• Assisted with advertising and marketing.

Sleaford, Lincolnshire

• In charge of temporary/part-time receptionists and work experience students• General receptionist duties

Bachelor Of Arts (Ba) 2:1, Drama And Film

5 A Levels

Activities and Societies: Public Speaking Society, Club Continental