Manage assignments for all part and full time operations employees (10+) at the Knoxville Civic ColiseumMaintain ice sheet and rink for use by collegiate and professional hockey clubs during games and practicesTrain staff in specifics of the responsibilities and expectations and to develop and maintain serviceCoordinate all event set-up requirements between Event Services, Food & Beverage, and House Crew

Discovered and contacted businesses and brands on a regional and national scale to advertise the HGA brand Created media/content for use in all social media accounts for brand growth and recognition campaigns Coordinated in-house appearances and promotional social campaigns for sports and recreation talentTrained all employees in the process of proper encasing and sealing techniques during peak hiring season Processed high-value orders with a value of $1.2K-$50k per piece for high-end private and group accountsResponsible for maintaining the quality of products encased for 4-35 employees across multiple years Lead implementation of more efficient methods of production processes Encased customer orders with 1-400+ items per order using state-of-the-art processes