At Righteous HR we specialize in delivering tailored HR solutions that align with your organization’s unique needs. Along with our experience, we are dedicated to helping businesses navigate the complexities of human capital management while fostering positive and productive workplaces.

Leadership oversight and direction for two separate departments: Operations and People.Operations Responsibilities:-Overall strategy development and standardization of Customer Experience Team to support evolving client demand and customer growth.-Establishment and tracking of departmental KPI’s, administered via weekly Quality Evaluations and performance metric analysis.-Conduct coaching, feedback and issues resolution sessions with Customer Experience Supervisors/Leads.-Complete department presentations, executive-level reporting and board books.-Collaboration with cross-functional teams, including Network Development, Sales, Account Management, Implementation, IT and Finance to ensure correct and appropriate service quality and risk mitigation.-Creation and management of progression lines for internal advancement/promotion.People Responsibilities: -Oversight of new and ongoing culture initiatives.-Primary POC and strategic advisor for companywide HR issues including, but not limited to: Policy & Procedure, Employee Relations, Performance & Compensation Management, Employee Development/Assessment, Hiring and Retention.-Primary SME and administrator of HRIS platform (Paycom) including Time & Attendance, Time-off Requests, Benefits Administration, COBRA, FMLA, EEOC, ACA, Performance Evaluations and Compensation Analysis, Employee Document Management, E-Verify, Surveys, General Ledger-Leadership of Recruiting/Onboarding team.

Strategic business partner, equally representing the company and employee interests. Driving force behind the company’s Culture initiatives, ensuring an exciting, equitable and desirable place to work for all. Responsibilities include, but not limited to:- Champion initiatives to maintain a positive, collaborative and growth-focused culture.- Provide strategy and direction for Recruiting Team.- Provide employees and managers with an available first point of contact for questions and guidance on fundamental HR topics and issues.- Provide advice and counsel to managers and employees to ensure consistent application and integration of policies, procedures, and practices to promote an ethical and compliant work environment.- Provide dedicated guidance and coaching to managers and employees with specific focus on employee relations, performance management, career development & talent assessment, hiring & retention, employee advocacy / engagement, and application and training on workplace policy processes.- Administrate annual performance appraisal process, including Management training and guidance, ensuring performance evaluations are delivered and submitted timely.- Conduct and analyze 90-day surveys, stay interviews, exit interviews, annual All-Employee Feedback Survey.- Recommend new approaches to policies and procedures to effect continual improvements in efficiency of department and services performed.

Work with various members of the Executive/Leadership team to advise and execute on the strategic and efficient use of their HRIS platform, along with ensuring all policies and procedures are updated and compliant with changing legislation.Responsibilities include, but not limited to:-Managing all recruiting responsibilities-Ensuring efficient on-boarding process for all new hires-Updating and streamlining performance review process through the use of automated solution-Updating and streamlining process of expense submission and tracking-Updating and streamlining employee record change process for audit ease-Reviewing and revising various company policies-Creating procedures in process areas including: Requisition and Hiring, Expense Submission, Performance Reviews and Disciplinary Action-Semi-monthly report and audit: GL and Insurance Reconciliation-Conducting Exit Interviews-Employee Conflict Resolution-Culture Committee Co-Chair ensuring the successful adoption and representation of HCH's Mission, Vision & Values.

Worked with medium to large clients to get the most out of their core system by providing updates on system enhancements, while advising on best practice and use of their Paycom solutions. I helped maintain and achieve my client's goals by offering a tailored solution to streamline their human capital management process, resulting in lowered labor costs, higher employee engagement & retention, and a reduction of exposure to non-compliance.During my time here, I managed a $5.4m portfolio, comprised of 100+ clients ranging from 100 to 3000+ employees. I was able to increase my portfolio revenue by almost 25%.

Identified healthy, growing companies in the DFW Metroplex in need of a streamlined, cost-effective executive search process. Present Encompass' award winning recruiting process to educate prospective clients on proper cost & time efficient hiring practices.Responsibilities Include: -Research and analyze market trends as well as mergers and acquisitions to identify key target companies for placement opportunities. -Automate lead generation through LinkedIn, CareerBuilder, Monster, etc. -Identify hiring and decision-making authorities inside prospective companies. -Client face with C&VP-Level authorities to discuss current hiring process and needs. -Educate audience on current hiring trends and give solution to ineffective hiring practices. -Document all correspondents and client information in PCR CRM. -Respond to RFP with tailored contract. -Negotiate contract terms and execute contract. -Introduce new client to Executive Recruiter for "Pre-Project Kickoff Meeting". -Maintain client relationship and retention.Achievements: -Personally brought in $450,000 worth of contingent recruiting business in my first year.

I was an integral part of four branch's profitability and above average customer satisfaction rating by mastering the following: -Providing a high level of customer service by assisting customers with their rental needs in person or over the phone.-Conducting follow-ups with various businesses and customers, including insurance adjusters or agents, dealerships, auto body shops, roadside assistance and national reservations to obtain appropriate information regarding the status and availability of rentals and customers vehicles.-Understanding, communicating, and selling optional protection products, rental terms and conditions, vehicle options and features and benefits, fuel options and additional equipment.-Assisting in branch sales and marketing efforts to increase business, income, and overall growth.-Continuously building knowledge and skills, pursuing training and development opportunities, and attending company-sponsored training classes.