Tristan Edmondson Email & Phone Number

Twinsburg, Oh, Us

Cleveland/Akron, Ohio Area

Executed the construction and organization of the Cleveland Mail Hub, a collaborative project between the Cleveland Clinic Foundation, Case Western Reserve University and University Hospitals to share space, resources and best practices between their associated operations.● Coordinate communications between key stakeholders including clients, internal resources and vendors to drive short and long term projects.● Utilize a variety of tools to manage and maintain start of service dates for each of three anchors, tracking variables such as construction timing, equipment transfer and employee onboarding.● Manage a team of 48 individuals across 3 accounts at 11 locations, including a fleet of vehicles.● Direct responsibility for profit and loss of all accounts and the monitoring of Key Performance Indicators to ensure contract compliance.● Utilize Commitment Action Documents to ensure proper follow through on process improvements by responsible parties.● Perform training of employees and end users in the use of tools and processes for the daily execution of business including web tools and proprietary software.● Write instructional manuals for each of the operational anchors in addition to policy and best practice guides for global Hub operations.Selected Achievements● Successful implementation of the Cleveland Mail Hub, a decade long collaborative project between three of the biggest entities in the city of Cleveland resulting in a 5 year, 7 figure contract under my direct management.● Promotion to Senior Service Delivery Manager within first year.

Venable, Llp

Led a team of 17 staff members conducting all facets of document production, package and mail management, reception, hospitality, office supply reconciliation, and copier fleet maintenance.• Interviewed and hired all staff members, conducted performance evaluations, and performed corrective action, coaching, and terminations.• Participated in national presentation with executive team on new opportunities for revenue generation.• Contributed to pilot program for iPod-based package management software being released nationwide.• Partnered with recruitment firm, providing candidate qualities and out-of-the-box strategies to source potential hires, driving recruitment efforts in nontraditional locations (hospitality job boards, restaurants, and bars).• Revised operation’s site procedures guidebook, focusing on improved teamwork and customer satisfaction.

Baltimore, Maryland Area

-Managed projects in a variety of litigation support roles from paper replication to e-discovery, managing deliverables and maintaining QC. Supervised a team of associates, monitoring work performance and providing feedback.-Developed strategies in collaboration with clients to minimize review time and expenditures through various review techniques and tools.-Coached new associates to improve communication with clients before, during, and after projectcompletion, QC processes, document scanning, and database exports to ensure high quality of work and customer retention.-Oversaw 24/7 service-focused environment and personnel to meet clients’ needs any time, day or night.

Bachelor'S Degree, Criminal Justice/Police Science

Bachelor's Degree in Criminology and Criminal Justice

Master Of Business Administration - Mba