Tristan Felipe Email & Phone Number

Pasig, National Capital Region, Philippines

Philippines

● Monitors content to assess accuracy and quality through clients’ established policies and regulations● Communicates quantitative and qualitative findings from test results to relevant teams and departments● Conducts talks and programs for operations to ensure quality and accuracy through all content moderators

Antipolo, Calabarzon, Philippines

● Monitors content to assess accuracy and quality through clients’ established policies and regulations● Communicates quantitative and qualitative findings from test results to relevant teams and departments● Conducts talks and programs for operations to ensure quality and accuracy through all content moderators

Quezon City, National Capital Region, Philippines

● Reviewed and managed contracts and contract information● Initiated and drafted the team’s first iterations of training materials and resources● Facilitated training sessions for the team’s overflow staffing initiative and coaching basics for new team leads● Actively participated and contributed to the team’s training modules and initiatives● Participated in and hosted numerous company ad hoc activities

Antipolo, Calabarzon, Philippines

● Managed large amounts of inbound and outbound calls promptly● Provided customer support and basic troubleshooting for customers● Identified customers’ needs and provided solutions

● Prepared lesson materials, graded papers, managed the classroom and evaluated and gave feedback tostudents● Exercised open and respectful communication with families, co-workers, supervisors, and other school staff● Provided a safe, thriving, and respectful environment for all students in the classroom

Quezon City, National Capital Region, Philippines

Quezon City, National Capital Region, Philippines