Talent Acquisition Specialist
CurrentTechnical Support and Training:Provided tier-1 support to Key Contacts, Hiring Managers, and University personnel, addressing issues related to Applicant Tracking Systems (ATS) including PageUp People, PeopleAdmin, and future integration with Workday.Contributed to successful new ATS product launches by managing implementation, integration, configuration, documentation, and delivering comprehensive training sessions for users.Served as a "Super-User" and lead trainer, conducting both group and personalized PageUp/Workday training sessions, ensuring proficiency across teams.Process Improvement and Collaboration:Continuously evaluated and enhanced HR functionality by automating manual HR processes and collaborating with HRIS Analysts on optimizing PageUp functionality.Training and Communication:Updated and maintained training materials, providing in-depth training on PageUp People (ATS) and standard as well as ad hoc reporting tools.Developed and managed a comprehensive report and documentation library, creating course content, and delivering targeted training sessions as needed.Assisted in crafting and delivering communications to key users, HR, faculty, and staff.Data Analytics & Reporting:Utilized data from ATS, LinkedIn Talent Insights, and additional tools to extract, analyze, and report on various Key Performance Indicators (KPIs) related to Talent Acquisition metrics.Prepared and delivered regular or ad-hoc reports for client groups.Recruitment Support:Assisted the talent acquisition team with recruitment activities, including scheduling phone screens and interviews.Represented the organization at job fairs and off-campus events, fostering partnerships with internal and external affinity groups to promote diversity hiring.Additional System Management and Support:Managed the ticketing system ServiceNow, efficiently resolving and logging technical issues, and reporting both the problem and solution in a timely fashion.