●Directed high-quality service delivery at major events for elite clients including multinational corporations and financial institutions, ensuring seamless integration of catering and service needs.●Led and mentored a diverse team of ten staff members, focusing on skill development and consistent delivery of excellent customer service during high-profile events.● Implemented stringent inventory control and equipment maintenance protocols, leading to improved operational efficiency and reduced downtime.● Served as the primary liaison for client communications, adeptly handling inquiries and resolving issues, thereby enhancing client satisfaction and retention.● Developed comprehensive safety and operational training materials, significantly reducing incidents and elevating staff performance through better preparedness.

Venues include:Goldman SachsAscot Racecourse / Royal AscotLondon Stock ExchangeNomura BankStamford BridgeRoyal Academy

●Ensured the efficient operation of warehouse systems, troubleshooting issues to maintain high productivity levels in a fast-paced environment.● Demonstrated exceptional order accuracy and handling speed, significantly contributing to customer satisfaction and operational targets.● Fostered effective communication strategies with team members, including those with limited English proficiency, to enhance teamwork and productivity.● Displayed strong commitment and work ethic by consistently starting early morning shifts, maintaining energy and focus throughout the operational day.● Participated in ongoing safety and operational excellence workshops, applying learned principles to minimise risks and improve workplace safety standards.

● Managed front-of-house operations, including scheduling, customer service, and daily administrative tasks, ensuring a welcoming environment for all clients.● Processed a high volume of financial transactions with accuracy, maintaining rigorous financial records and supporting the business's financial health.● Provided expert advice and guidance to customers selecting eyewear, increasing sales and customer satisfaction through tailored service.● Enhanced the efficiency of appointment booking and management through the implementation of new scheduling software and practices.● Supported a wide array of administrative duties, from bookkeeping to inventory management, contributing to the streamlined operation of the business.