Operations Lead
Current- Assists in the hiring process, including resume review, conducting interviews, and overseeing onboarding with strict adherence to deadlines.
- Demonstrates strong leadership and team-building skills, ensuring the retention of a highly collaborative and dynamic team.
- Successfully manage associates to meet internal and customer-defined Service Level Agreements, focusing on on-time delivery, productivity, efficiency, quality, utilization, and billability.
- Achieved an impressive 50%… Show more
- Achieved an impressive 50% increase in our team's SLAs within the first year, with continued growth.
- Collaborates with senior management and internal departments to identify process improvements, enhance efficiency, and explore new opportunities.