Operations Lead
Current• Assists in the hiring process, including resume review, conducting interviews, and overseeing onboarding with strict adherence to deadlines.• Demonstrates strong leadership and team-building skills, ensuring the retention of a highly collaborative and dynamic team.• Successfully manage associates to meet internal and customer-defined Service Level Agreements, focusing on on-time delivery, productivity, efficiency, quality, utilization, and billability.• Achieved an impressive 50%… Show more • Assists in the hiring process, including resume review, conducting interviews, and overseeing onboarding with strict adherence to deadlines.• Demonstrates strong leadership and team-building skills, ensuring the retention of a highly collaborative and dynamic team.• Successfully manage associates to meet internal and customer-defined Service Level Agreements, focusing on on-time delivery, productivity, efficiency, quality, utilization, and billability.• Achieved an impressive 50% increase in our team's SLAs within the first year, with continued growth.• Collaborates with senior management and internal departments to identify process improvements, enhance efficiency, and explore new opportunities.• Prepare process documentation, conducted service reviews, provided training, and conducted quality audits.• Display exemplary professional leadership, outstanding customer service, strategic thinking, meticulous attention to detail, consistent high-quality work, and effective issue resolution with a positive attitude.• Maintain clear and professional communication, both written and oral, both internally and externally. Show less