contact patients on past due medical accounts, to assist them in resolution of the matter.

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.Advise customers of necessary actions and strategies for debt repayment.Locate and monitor overdue accounts, using computers and a variety of automated systems.Answer customer questions regarding problems with their accounts.Record information about financial status… Show more Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.Advise customers of necessary actions and strategies for debt repayment.Locate and monitor overdue accounts, using computers and a variety of automated systems.Answer customer questions regarding problems with their accounts.Record information about financial status of customers and status of collection efforts.Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.Receive payments and post amounts paid to customer accounts. Show less

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.Advise customers of necessary actions and strategies for debt repayment.Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.Confer with customers by telephone or in person to determine reasons for overdue… Show more Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.Advise customers of necessary actions and strategies for debt repayment.Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.Locate and monitor overdue accounts, using computers and a variety of automated systems.Answer customer questions regarding problems with their accounts.Record information about financial status of customers and status of collection efforts.Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.Receive payments and post amounts paid to customer accounts. Show less

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, errors or problems and proper procedures, correcting.Resolve customer complaints or answer customers' questions regarding policies and procedures.Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Implement corporate or departmental policies, procedures, and service standards in… Show more Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, errors or problems and proper procedures, correcting.Resolve customer complaints or answer customers' questions regarding policies and procedures.Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Implement corporate or departmental policies, procedures, and service standards in conjunction with management.Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.Train or instruct employees in job duties or company policies or arrange for training to be provided.Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.Interpret and communicate work procedures and company policies to staff.Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.Compute figures such as balances, totals, or commissions.Make recommendations to management concerning such issues as staffing decisions or procedural changes.Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work Show less

managed collectors in the daily operations of contingency collections for Discover, Chase Bank, Citibank, Wells Fargo, Dell, and various other clients-monitored collectors to ensure they were complying with the FDCPA and were helping to find solutions to the customers debt for repayment-