Tri Tran Email & Phone Number

+ Investigate customer accounts, review provided supporting documents from customers, and adjudicate dispute claims.+ Generate daily, weekly, monthly, quarterly reports on fraud trends and patterns.+ Monitor customer's Affirm card accounts and identify any discrepancies or irregularities in account activity.+ Communicate effectively with customers.

San Francisco, California, United States

Monitor queues that flag risky transactions and other abuse for manual review: Merchant, Payroll, & Payment Transaction:1. Review high volume caseload weekly to minimize losses2. Handle customer complaint escalations and inquires related to Failed Debits from Sales and Customer Service to recover credit loss.3. Identify fraud trends and +500 possible ATO.

San Francisco

• Leading a team of four to run various marketing campaigns for COOP and KEENAPP.
• Analyzing different data from Google Analytics & statistics to determine budget, target market, and channel.
• Attending an extensive digital marketing bootcamp in a professional & startup setting.

• Increased the number of calls to loan officers by effectively answering and directing inbound calls.
• Improved the flow of productivity coordinating with different departments such as Legal & Data.
• Used Salesforce platform to manage internal data as maintain standardized organization systems.

• Generated weekly sales by offering existing customers new promotions by 10%.
• Assisted Marketing Director as being the POC to ensure the success of in-store events.
• Converted 20+ new customers weekly to achieve company's quota.

• Researched by evaluating information and built media lists for editors.
• Worked with the editor team to determine who was interested in writing stories about our clients like Limbix & Big Particle.
• Pulled reports for augmented and virtual reality clients’ social media accounts and reported on progress (Which post performed better and who was engaging with the content).

Ho Chi Minh, Vietnam

• Observed customers and listened closely to questions to ascertain best clothing options and made recommendations accordingly.
• Communicated frequently with customers to maintain relationships.
• Followed up with customer purchases to assure customer satisfaction.

Bachelor'S Degree, Marketing

Associate Of Arts And Sciences - Aas

University Preparation