Hemal Trivedi Email & Phone Number

Chicago, Il, Us

Developed & established QA processes & methodologies in accordance with development & product releases across multiple projects.● Conducted End-to-end testing while launching re-platformed websites as well as during migration of infrastructure to cloud.● Involved in resource planning, talent acquisition/recruitment, onboarding, & performance review of team.● Managed and led 15+ manual & automation QA team members (5 teams) across different projects, managing QA tasks in Agile & Hybrid SLC● Measured site & API performances, pre and post re-platforming/migration to setup baselines and compared KPIs against baselines to identify improvements● Analyzed data and provided key financial reports to different Business teams, for observed deviations & delta, to take corrective action.● Worked with Automation team to plan, develop & implement a BDD based automation framework to use across all projects & applications.● Worked with Dev team and DevOPS team on observability and production monitoringTools & Technologies used: Shopify, BigCommerce, SalesForce CommerceCloud (SFCC), Oracle Retail Management System suite (OMS/OROB), AWS, BitBucket, Jira, Confluence, MS SharePoint, MS Dynamics AX 365, Sage ERP, PayPal, CyberSource, Stripe, FTNI, Pivotree, Splunk, Sentry, Elk, ElasticSearch, GraphQL, TestRail, XRay, PostMan, Python, Selenium, Webdriver, pytest, pytest-bdd, BrowserStack, Allure, BeautifulSoup, MS SQL Server, MySQL, SQL Developer, DataGrip, PyCharm, Figma, Lucidchart

● Worked on maintenance & sustenance of legacy web applications in DotNet by conducting root cause analysis of production issues and by developing, testing & deploying code fix● Worked on converting UI for web application from DotNet, C# to Python, Django, CSS, Bootstrap4, JQuery based framework● Worked on maintenance release testing for web application, manually as well as using automated code● Developed & maintained regression test suites

San Jose, California, Us

• As onsite QA Manager, managed QA activities and release schedules for multiple concurrent project streams and managed team of offshore and onsite QA resources to test web applications, desktop applications, POS device testing and mobile applications.• Involved in Estimation, Planning & Tracking and certifying application releases • Validated Functional Requirements, reviewed test artifacts, collected metrics & reported to stakeholders• Created & executed JMETER scripts for performance measurement/fine tuning; Identifyied performance bottlenecks during Cloud migration and post migration releases. Was also involved in evaluating and selection of CDN partners• Worked with Client to manage application releases, liaised with Internal Ops, Dev and deployment teams as well as contractors and external vendors for troubleshooting application/environment issues during application and infrastructure migration and upgrade.• Helped the client reduce their IT spend via increased automation coverage, switched to open source tools to save over $150K USD over the course of 2 years. Helped reduce regression cycles from over 6 days to less than 2 days across multiple devices.• Identified gaps and introduced several test process improvements to remove bottlenecks and increase efficiency of team.

San Jose, California, Us

● As offshore QA Manager, planned, executed & managed testing over 15 applications, including web, desktop & POS applications for US based client● Managed team of offshore and onsite resources and collaborated across functional teams for delivering solutions● Converted SOASTA performance scripts into JMeter/BlazeMeter scripts and executed the new scripts to measure performance of Client’s website and identify/remove bottlenecks. Thus, helped clients save over $60K in a year.

• Involved in manual testing of web applications• Worked as a Consultant Project Manager• Was involved in pre-sales activities for a client and worked closely with their Marketing team to create content and collaterals

Santa Clara, California, Us

Progressed from QA Lead to QA Manager in 3+ years of employment.Roles & Responsibilities included:● Led teams of manual & automation test engineers for multiple projects (SAAS application, E-commerce, Health Tracking Social Platform, etc.)● Coordinated/liaised with onsite coordinator, client (on need basis) and project managers.● Created/reviewed test artifacts and have also been hands-on with testing Applications.● Managed testing activities for sprints, drops & releases.Collected, tracking, monitored and improved test metrics to facilitate decision-making● Identified process gaps and implemented industry best practices in various projects● Was involved in interview, training, mentoring, appraisal and other people management activities

Vadodara, Gujarat, In

Highlights:• Headed the QA Department, handling more than 20-25 Test Engineers• Hands-On involvement on all Projects, looking after Project activities & providing support & guidance to team members• Coordinated with various Stake holders (both internal & external)• Improvised existing as well as implementing new Test Improvement areas • Participated in Pre-sales activities (in conjunction with Business Development & Marketing team)• Resource Planning, Forecasting and overall Resource Management

Highlights:- Managed Test related activities for testing of several incremental maintenance releases of Insurance applications, both for US & UK clients.- Lead a Team of 5 manual testers.- Was responsible for resource scheduling & task assignment as well as monitoring Test related activities.- Conducted final review of Test artifacts prepared by team.- Liaised with Client for requirement gathering & with Development Team as well as Onsite coordinators for Test related queries and defect management.- Prepared various reports for Test activities carried out.- Provided sign-off for the application release under test, after satisfactory testing had been conducted.- Collaborated with Client & Project Manager on a regular basis.- Coordinated with different departments for keeping internal infrastructure up-to-date.- Established new processes and best practices for various Test activities conducted.

Highlights:- Worked as a Team member of Software Testing Group- Prepared test cases & updating existing test cases based on new requirements/changes in requirements. Also executed test cases on different browsers.- Conducted GUI Testing, Exploratory Testing, Regression Testing- Coordinated with Dev Team and other team members- Explored testing tool for automating test cases identified for Regression Testing- Prepared test scripts in automated testing tool

Worked on a Customer centric application for a Global Organisation. Responsibilities handled during the term, included the following: Managing Test related activities Critical review of software/release requirements Prepare Test related documents including Test Strategy Develop and execute (manually) test cases and test scenarios Prepare Test report at the end of testing exercise, and present such reports to the Customer. Suggest/Recommend if the release is ready to go live. Liaison with Customer for Testing related matters Coordinate and constant interaction with developers and other team members Prepare automated test scripts for existing test cases. (Had such requirement for only one release)

Develop requirement based software to be used by students of the academy.Primarily responsible for development of software applications and deployment of the same.

Vadodara, Gujarat, In

Manage Lotus Notes based projects.Was primarily responsible for development of software in Lotus Notes 5 and deploying the same at client premises.Responsibilities also included client interaction & handling as well as project management.

Herlev, Denmark, Dk

Learnt Lotus Notes 4.6 & 5 and took the certification exams to achieve status of CLP (Certified Lotus Professional).Developed company's website in Lotus Notes

Master Of Computer Applications (Mca), 4Gen Programing Languages, Principles Of Programing Languages, System Study Analysis & Design (Ssad)

Bachelor Of Commerce (Bcom), Accounting, Auditing, Economics, Business Communications

Education record

Education record