Neel Trivedi Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

• Working on Ministry Of Transportation, Ontario (MTO’s) variation project MELT (Mandatory Entry Level Training)• This project was initiated for making changes in existing multiple applications including CSA application (Customer service agent), Scheduler, Drivetest.ca, Qmatic application, IVR, CVOR (Commercial Vehicle Operator registration) to fulfill driver’s examination new rules and requirements• Developed and updated CSA application frontend using angular js and backend using Spring MVC• Wrote unit test for backend using TestNG and for frontend using Jasmine• Worked on React Native to create mobile application that will be used by examiner to perform road test examinations• Experience with build and release of project• Worked on internal projects using Node.js, that can be used for daily reports and JIRA extracts

Waterloo

• Develop Front-end using ReactJS for Blackberry Learning Center• Work on SnapLogic to develop pipelines connecting systems, data and APIs• Developing custom snap that can be used in SnapLogic for BlackBerry Protection system for phones• Used Eclipse Maven Project to develop the custom snap• Developed shell script and integrated the script uploaded in Github with Jenkins for automation• When git push is encountered, the project is build automatically and the shell script is executed• Experience working in an agile environment and attending daily stand-up meetings

Windsor

• Assist in the design and development of Android applications• Support the Lead Android Engineer in the development of top quality, scalable and efficient Android apps• Work with UI and UX specialists to make interfaces appealing and usable• Involved in IT projects with UWin Tech Club and developed Android app for Chamber of Commerce, Windsor-Essex County• Possess a blend of management and technical skills

Ahmedabad Area, India

• Conferred with customers by telephone or chat line to provide information about products or services, cancel accounts, or obtain details of complaints• Kept records of customer interactions or transactions, recorded details of inquiries, complaints and comments, as well as actions taken• Checked to ensure that appropriate changes were made to resolve customers' problems• Determined charges for services requested, collected deposits, payments and arranged for billing• Referred unresolved customer grievances to designated departments for further investigation• Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments• Dealt with and resolved problems and issues escalated by the customers• Provided prompt and accurate information to the client

Mumbai Area, India

•Delivered support for EFT and Switching systems support using Base24-ATM/SmartVista• Analyzed issues, found bugs, worked with development team to solve problems and implemented updates resulting in client and end-user efficiencies• Managed, coordinated and controlled the implementation of Requests for Change (RFCs) and worked closely together with Release and Deployment Management and Configuration Management to ensure all changes and releases were authorized and accurately reflected in the Configuration Management Database (CMDB)• Controlled and managed changes to services and associated IT infrastructure components (CI's/Assets) while minimizing the risk of disruption to services and impact on the business by 80% through implementing a back-up plan for emergencies.• Investigated, identified and resolved the Root Cause of an Incident or issue and determined how to prevent in future• Elicited requirements from the customer and analyzing requirements• Followed-up with clients on all matters of the project and liaised with clients to establish client satisfaction• Understand business requirements and interact with other departments and customers

Master'S Degree, Computer Science, 90.12%

Activities and Societies: •Team member, UWinTech Club •Volunteered as Software Developer, developed android application for Windsor-Essex.

Bachelor Of Engineering (B.E.), Information Technology