Site Head (Middle Mile/First Mile)
Gujarat, India
Heading Surat/South Gujarat region with multisite operations - 60K sqft(+30K sqft in sales’ season), processing 4.8 million shipments monthly & Leading pickup team/first mile (4 million shipments monthly). Looking after ‘Man, Machine, Material, and Method’ with the help of team of 20+ Staff/ 400+ operators from Operations, Safety, Transport, Maintenance, Security, HR, Learning, IT. Best performing medium/large site across matrices – CPT, SD Norms, Safety, Quality, Cost, People, Losses. • Planning and execution for 4.8 million Customer Promises monthly with more than 99.9% Accuracy• Successful Surat Site Expansion in Feb ’19 and July ‘20 with sustained customer experience and safe environment• Successfully planned & launched and closed 2 temporary sites (30K sqft) for Diwali ’21 sale in record 15-days’ time• Achieved highest Productivity (800+) for the site and maintained leader/benchmark position for 90% of the time• Operating site at 100-105% Capacity for long period of time in 2020 & 2021: Advantage on Fixed Cost• Manpower planning for 400+ (overall) on BAU and 700+ in Sales; with lowest attrition across network• Led direct pickup team (FM) of 50+ for faster/leaner connection from 50+ sellers/0.9 million shipments monthly• Leading project of BTS (built-to-suit) site of 480K sqft. considering 3 year growth plan• Layout modification for better utilization of available space; saving 15 million INR with avoiding temporary site• Delivered bold bet by processing 6.0 million shipments for biggest/month-long sale (Diwali ’20)• Led Debottlenecking exercise and introduced Intermediate Processing Center with Surat as Proof of Concept• Successful 2020/2021 Sales’ season (~5 in a year): 1.5 times demand than BAU• Initiated and Sustained 1st ever Innovative projects for India Network: Gaylord Usage, Bi-directional Conveyors• Engaging with configuration/design team for improving network efficiency/speed and operation effectiveness