Triveni Singh Email & Phone Number

Ghaziabad, Up, In

Delhi, India

Reviewing, reporting on daily / weekly/monthly performance.• Monitoring and ensuring timely implementation of all Academic operation and quality related activities. • Heading the education delivery of Edureka Learning Centre. • Ensured defect free & efficient education delivery by employing the total quality management principles • Measuring customer satisfaction against target satisfaction score (Using NPS). • Developing staff competencies and skills for managing services successfully. • Having a strong background in academic curriculum development and quality assurance. • Assisting in the onboarding of recruits by training them about company policies and procedures, best practices. • Enhancing operations by realigning procedures with changing trends in education. • Monitoring and ensuring timely implementation of all Academic operation and quality related activities. • Helping placement team in student’s placement readiness. • Preparing reports for stakeholders, facilitating data-driven decisionmaking processes. • Manage a team of academic coordinators, instructors, and quality assurance specialists, providing leadership, guidance, and support.• Collaborate with internal stakeholders, including senior management, faculty members, and administrative staff, to drive continuous improvement and innovation in educational practices.• Conduct regular assessments and evaluations to monitor performance, identify areas for improvement, and implement corrective actions as needed.• Foster a culture of excellence, professionalism, and accountability within the academic delivery and quality assurance teams.• Successfully implemented the new pedagogy to strengthens students candidacy for potential jobs.• Designing and implementing training programs for individuals and organizations.

Noida, Uttar Pradesh, India

o Successfully achieved all parameters of DDU-GKY Projects, ensuring placement and enrollment targets were met for the successful completion of projects. o Successfully conducted CSR projects, contributing to the community and enhancing the organization's corporate social responsibility efforts. o Trained and mentored a high-performing team through regular performance reviews, individual feedback, and professional coaching, resulting in improved performance and morale.o Analyzed customer data to identify opportunities for improvement and enhance relationships. o Streamlined operations to consistently deliver on targets, optimizing workflows and associated costs.o Elevated customer satisfaction ratings by providing speedy resolutions to queries and grievances. o Established policies, procedures, and standardized processes, maximizing productivity and efficiency. o Ensured the team had a clear understanding of performance and behavior criteria, fostering a culture of accountability and excellence. o Demonstrated excellent time management skills and the ability to work independently, effectively managing multiple responsibilities. o Handled all parent and student queries and grievances, providing relevant support and solutions.o Monitored student and parent orientation programs, ensuring smooth implementation and effectiveness. o Actively participated in center-level academic operational activities, contributing to the overall success of the organization. o Reviewed and reported on daily, weekly, and monthly performance, identifying areas for improvement and implementing corrective actions as needed.

Delhi, Delhi, India

o Led the education delivery efforts of training centers across Uttar Pradesh, Madhya Pradesh, and Nepal, ensuring effective implementation of academic operations. o Monitored and ensured the timely implementation of all academic operation-related activities, maintaining high standards of education delivery. o Oversaw the scheduling and conduction of student and parent orientation programs, ensuring smooth and informative sessions. • Ensured defect-free and efficient education delivery by employing total quality management principles and continuous improvement strategies. o Facilitated accurate and timely result evaluation and declaration processes, adhering to established protocols. o Handled all parent and student queries and grievances, providing timely and relevant support and solutions o Delivered operational excellence by establishing mutually beneficial relationships with franchisee directors and their teams, fostering collaboration and success. o Monitored customer satisfaction using metrics such as Net Promoter Score (NPS), striving to meet or exceed target satisfaction scores. o Ensured the integrity and authenticity of assessments through the NIIT Assessment System (NAS), maintaining standards of excellence. o Monitored and managed customer grievance redressal systems, ensuring timely resolution and customer satisfaction.o Conducted counseling sessions with faculty members to facilitate fee recovery and course upgrades, maximizing revenue and student satisfaction. o Provided career counseling at various engineering, graduation, and post-graduation colleges, promoting NIIT's educational programs and opportunities

Gwalior, Madhya Pradesh, India

• Ensure authenticity and integrity maintained of NIIT Assessment System.• Monthly monitoring of education delivery as per norms with respect to timeliness and performance.• Ensure that all team members are trained and certified prior to handling a module for the first time.• Ensuring quality in education delivery through feedback sessions and classroom quality audits.• Implement Customer Satisfaction Survey Action Plans and measure the effectiveness of the same.• Ensuring the uptime of systems and machines at the Centre by timely resolution/escalation of problems• Participating in the discussions and deliberations of Centre Review forums at the Centre and any other regional forum as decided by the Delivery Head time to time. • Heading internal sales.• Helping sales team in customer acquisition.• Handling training of higher end technology.• Timely collection of order book

Gwalior, Madhya Pradesh, India

• Imparting technical education to, through structured NIIT curriculum.• Developing IT skills of students through personal involvement, problem solving and mentoring.• Conduct education delivery sessions as per the product methodology.• Planning and conducting classes as per the course milestone.• Ensuring fair appraisals conduction.• Accurate and timely updation of batch files and encore with records of education delivery.• Technical Infra Administrator Ensuring high network/machine uptime in the center with network security.• Installing, maintaining and taking backup of encore and NIIT Assessment System.

M.Sc, Mathematics

B.Sc, Science