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Triveni Maurya is listed as Service Operations Leader | CRM & Customer Satisfaction Expert | Business & Service Management | Aftersales & Service Desk Builder | Technical Support Specialist at General Aeronautics Pvt Ltd, a company with 19 employees, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Triveni Maurya.
Triveni Maurya previously worked as Customer Relationship Management Manager at General Aeronautics Pvt Ltd and Field Support Manager at General Aeronautics Pvt Ltd. Triveni Maurya holds Master Of Business Administration - Mba, Operations Management, A from Svkm'S Narsee Monjee Institute Of Management Studies (Nmims).
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Results-driven leader with 10+ years of experience in customer service, specializing in Robotics, UAV, and application support. With proven expertise in CRM, technical support, and service desk management, I excel at streamlining operations to boost customer satisfaction. Skilled in both software and hardware support, I lead high-performing teams to deliver exceptional troubleshooting and electromechanical solutions. Passionate about fostering innovation, optimizing service delivery, and empowering teams to achieve operational excellence.
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A career timeline built from the work history available for this profile.
Gurugram, Haryana, India
Provide feedback on the product to internal stakeholders to enhance the product.Monitor and oversee retrofit and change management.Oversee the incident resolution process to ensure SLAs are met and create RCAs to resolve issues permanently.Offer comprehensive field support for post-sales operations.Provide problem resolution to customers on product.
Gurugram, Haryana, India
Provide End to end-field support for post-sales activities.Drone operation center planning and setup.Provide product feedback to internal stakeholders in the organization for product improvement. Track and manage retrofit and change. Define metrics for the overall project management and support of the company in alignment with the strategic objectives of.
Gurugram, Haryana, India
Research and identify solutions to software and hardware issues.Diagnose and troubleshoot technical issues.Ask customers targeted questions to quickly understand the root of the problem.Solve system issues through to resolution, within agreed time limits.Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a.
Gurgaon, India
Handling customer complaint or an incident such as a breakdown.Communicating courteously with the customer by telephone, email or face to face.Taking the customer and managers feedback to improve customer services.Identification of the system problem in a proactive manner.Maintain the uptime as per the service level agreement.Understand the customer.
Gurugram, Haryana, India
Planned and conducted product training for new team members.Identify knowledge gaps within the team and offer training to address them.Create training documents and standard operating procedures (SOPs) for processes.Plan spare parts allocation for sites and regional offices based on yearly consumption analysis.Monitor and manage spare parts inventory at.
Gurgaon, India
Handling customer complaint or an incident such as a breakdown.Communicating courteously with the customer by telephone, email or face to face.Taking the customer and managers feedback to improve customer services.Identification of the system problem in a proactive manner.Maintain the uptime as per the service level agreement.Understand the customer.
Delhi, India
Planning and carrying out maintenance tasks.Developed detailed, step-by-step procedures to streamline daily tasks, enhancing workflow efficiency.Coordinating tooling changeovers, setups, and repairs to reduce downtime and boost productivity.Offering practical technical support, guidance, and mentorship to individuals at all levels.
Other employees you can reach at generalaeronautics.com. View company contacts for 19 employees →
Surendar Balasubramani
Colleague at General Aeronautics Pvt LtdBengaluru, Karnataka, India, India
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Rakshith Sv
Colleague at General Aeronautics Pvt LtdBangalore Urban, Karnataka, India, India
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Sohan Rawal
Colleague at General Aeronautics Pvt LtdBengaluru, Karnataka, India, India
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MK
Mohan Kumar
Colleague at General Aeronautics Pvt LtdBengaluru, Karnataka, India, India
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CP
Chandrakant Patel
Colleague at General Aeronautics Pvt LtdBengaluru, Karnataka, India, India
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SS
Smiley Sunny
Colleague at General Aeronautics Pvt LtdAndhra Pradesh, India, India
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Mukku Sasi Sekhar Reddy
Colleague at General Aeronautics Pvt LtdBengaluru, Karnataka, India, India
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SV
Sujeesh Valakkulath
Colleague at General Aeronautics Pvt LtdMalappuram, Kerala, India, India
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PR
Pavithra Raj Kumar
Colleague at General Aeronautics Pvt LtdBengaluru, Karnataka, India, India
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SK
Sahil Kalgutkar
Colleague at General Aeronautics Pvt LtdBengaluru, Karnataka, India, India
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Activities and Societies: Participated in a Robotics competition at Graphic Era University and won the 3rd Price. Participated in a.
Quick answers generated from the profile data available on this page.
Triveni Maurya works for General Aeronautics Pvt Ltd.
Triveni Maurya is listed as Service Operations Leader | CRM & Customer Satisfaction Expert | Business & Service Management | Aftersales & Service Desk Builder | Technical Support Specialist at General Aeronautics Pvt Ltd.
Triveni Maurya is based in Gurgaon, Haryana, India while working with General Aeronautics Pvt Ltd.
Triveni Maurya has worked for General Aeronautics Pvt Ltd, Greyorange, Grey Orange India P Ltd, Grey Orange Robotics Pvt Ltd, and Paras Pressure Die Castings.
Triveni Maurya's colleagues at General Aeronautics Pvt Ltd include Surendar Balasubramani, Rakshith Sv, Sohan Rawal, Mohan Kumar, and Chandrakant Patel.
You can use AeroLeads to view verified contact signals for Triveni Maurya at General Aeronautics Pvt Ltd, including work email, phone, and LinkedIn data when available.
Triveni Maurya holds Master Of Business Administration - Mba, Operations Management, A from Svkm'S Narsee Monjee Institute Of Management Studies (Nmims).
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