Provide feedback on the product to internal stakeholders to enhance the product.Monitor and oversee retrofit and change management.Oversee the incident resolution process to ensure SLAs are met and create RCAs to resolve issues permanently.Offer comprehensive field support for post-sales operations.Provide problem resolution to customers on product issuesEstablish key performance metrics for project management aligned with the company's strategic goals.Develop and implement procedures for capturing, evaluating, and analyzing customer feedback.Collaborate closely with company leadership to achieve high-level performance objectives, meet business goals, and foster a customer-centric culture.Manage costs and ensure the delivery of high-quality products and services to customers.Handle warranty and insurance claims.Ensure the timely preparation of high-quality progress reports, program reports, and other business intelligence documents.

Provide End to end-field support for post-sales activities.Drone operation center planning and setup.Provide product feedback to internal stakeholders in the organization for product improvement. Track and manage retrofit and change. Define metrics for the overall project management and support of the company in alignment with the strategic objectives of the company. Develops and implement methods to record, assess, and analyze customer feedback. Work closely with company leadership to ensure high-level performance goals are met, business objectives are achieved, and a customer-first culture is built. Serve as cost management and ensure delivery of quality products and services to customers. Ensure the preparation of timely and high-quality progress reports, program reports, and other business intelligence reports.

Research and identify solutions to software and hardware issues.Diagnose and troubleshoot technical issues.Ask customers targeted questions to quickly understand the root of the problem.Solve system issues through to resolution, within agreed time limits.Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).Provide prompt and accurate feedback to customers.Prepare accurate and timely reports.Document technical knowledge in the form of notes and manuals.Maintain jovial relationships with clients.

Handling customer complaint or an incident such as a breakdown.Communicating courteously with the customer by telephone, email or face to face.Taking the customer and managers feedback to improve customer services.Identification of the system problem in a proactive manner.Maintain the uptime as per the service level agreement.Understand the customer problem and provide solutions.Spare and part planning for the site.Coordinating and timely submission of feedback to the development team for the site issues.Effectively and accurately communicating the relevant Information to the manager and team.Ensure the client needs are met in a timely and in cost-effective manner.Reduce downtime by taking proactive action.Planned work and determine the appropriate tools and equipment.

Planned and conducted product training for new team members.Identify knowledge gaps within the team and offer training to address them.Create training documents and standard operating procedures (SOPs) for processes.Plan spare parts allocation for sites and regional offices based on yearly consumption analysis.Monitor and manage spare parts inventory at both HQ and regional offices, replenishing as needed through supply chain orders.Create production orders in SAP for spare subassemblies.Follow the documentation process and coordinate the team to dispatch materials to the sites.

Handling customer complaint or an incident such as a breakdown.Communicating courteously with the customer by telephone, email or face to face.Taking the customer and managers feedback to improve customer services.Identification of the system problem in a proactive manner.Maintain the uptime as per the service level agreement.Understand the customer problem and provide solutions.Spare and part planning for the site.Coordinating and timely submission of feedback to the development team for the site issues.Effectively and accurately communicating the relevant Information to the manager and team.Ensure the client needs are met in a timely and in cost-effective manner.Reduce downtime by taking proactive action.Planned work and determine the appropriate tools and equipment.

Planning and carrying out maintenance tasks.Developed detailed, step-by-step procedures to streamline daily tasks, enhancing workflow efficiency.Coordinating tooling changeovers, setups, and repairs to reduce downtime and boost productivity.Offering practical technical support, guidance, and mentorship to individuals at all levels.