With over 5 years of experience in the outsourcing and offshoring sector, I previously held the position of Senior Representative in operations at Concentrix, a global leader in business services and technology solutions. During my time there, I provided high-quality customer service and support to clients across various industries and geographies, utilizing chat and voice channels.I developed a proven track record of delivering customer satisfaction, improving customer retention, and enhancing customer loyalty. Additionally, I managed and supported teams, handled escalations, and conducted training sessions. My academic background includes a B.Com degree from the School of Open Learning, and I am proficient in Microsoft Office and Excel, with extensive experience in chat support and blended support. I am passionate about delivering excellent customer service and creating value for my clients and the organization.