Trixie Smith Email & Phone Number

Austin, Texas, United States

With a focus on excellent customer service, efficiency and time management, a well-organized Office Coordinator, in addition to overseeing and handling inbound and outbound communication with all customers, responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation.Quote product by telephone for potential new clients/customers.Order materials to fulfill approved ordersStrategically schedule work appointments for Installation Techs, along with customers accordingly.Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.Check order confirmations from fabricators/vendors for size and pricing accuracy.Oversee proper filing of daily work orders and estimates.Process timesheets for payroll processing.Manage the day to day operations of the staff Customer Service Rep.Answer inbound phone calls promptly during business hours.Pre-screen incoming leads/potential customers in a proper manner.Respond to any voicemails and/or messages from answering service.Manage and respond the inbound email correspondence and forward accordingly.Greet customers and all other visitors to the showroom promptly and professionally.Schedule estimate appointments properly using the appropriate customer software.

Lakeway, Texas, United States

Coordinate Zoom Meetings for franchise members and office staff, collect franchise fees, maintain franchise payment records, create, and disseminate marketing material, conduct software training for new franchise members, assign loan referrals to loan officers, and create social media marketing content

Odessa, Texas, United States

Collected rent payments, prepared, responded to and advised on all community aspects, physical conditions, policies, procedures, and onsite emergencies, established rapport with residents, provided personalized service, negotiated and enforced leases, advertised vacancies to attract new tenants, and initiated and followed through on eviction process

Odessa, Texas, United States

Managed a seven-employee team, maintained business employment, administrative, and financial records, processed payroll, submitted business stock orders, fulfilled customer orders, perform customer maintenance, greeted, and assisted customers, handled customer inquiries and complaints, processed cash, check, and credit card transactions, marketed business, and oversaw daily operations of aquatic store

Odessa, Texas, United States

Stocked shelves, maintained store front, provided care and maintenance to animals, greeted and assisted customers, answered phones, processed cash, check and credit card transactions, and handled customer inquiries and complaints