Managing & Lead the Technical, Training & Warranty in After Sales Area @GWM Motors

1. Lead Dealers Annual Business Plan Development to ensure alignment with Company objectives2. Analyze regular dealers’ performance report of the dealers business in terms of revenue, profitability, efficiencies and capacity as well as 95% FIRFT rate in order to come up with recommendations to improve their business

Responsibilities :1. Manage allocated budget support for dealers after-sales activity a) Implementation• Provide Introduction presentation to new implementing dealers• Execute process, manpower and facility gap analysis and report out• Compare existing process elements with Dealer Excellence Service Process Retail Standard• Compare existing facility (incl. all equipment, tools, forms and documents) with standard required facilities• Compare existing manpower adequacy… Show more Responsibilities :1. Manage allocated budget support for dealers after-sales activity a) Implementation• Provide Introduction presentation to new implementing dealers• Execute process, manpower and facility gap analysis and report out• Compare existing process elements with Dealer Excellence Service Process Retail Standard• Compare existing facility (incl. all equipment, tools, forms and documents) with standard required facilities• Compare existing manpower adequacy as well as related job description with GM standard• Demand action plan to close gap• Monitor action plan execution• Conduct standard audit upon process maturity for certification• Execute process gap analysis on every dealer schedule visit• Compare existing process elements with Dealer Excellence Service Process Retail Standard• Compare existing facility (incl. all equipment, tools, forms and documents) with standard required facilities• Compare existing manpower adequacy as well as related job description with Dealer Excellence Service Process• Develop action plan to close gap & Monitor action plan execution• Conduct standard audit quarterly and one full year for recertification2. Implementing, sustaining Dealer Excellence Service Process retail standards in dealerships 3. Coordinate with Dealer Development Dept on new dealers development to ensure absorption of smooth aftersales business operation and process flow4. Support Implementation of initiated Marketing Activity 5. Discuss dealer performance, and review on every scheduled dealer visits to ensure on-track progress Show less

Zone Manager for Parts and Service is a member of the Customer Service Division, in dealing with Authorized Dealerships for day to day operation about Parts and Service activities, and reports directly to the Customer Service Director. The position is responsible for managing and coordinating the after-sales service business.Specific responsibilities include: - Ensure that all dealer processes are being adequately managed: appointment & scheduling, service reception, workshop… Show more Zone Manager for Parts and Service is a member of the Customer Service Division, in dealing with Authorized Dealerships for day to day operation about Parts and Service activities, and reports directly to the Customer Service Director. The position is responsible for managing and coordinating the after-sales service business.Specific responsibilities include: - Ensure that all dealer processes are being adequately managed: appointment & scheduling, service reception, workshop service/repair, vehicle hand-over, payment, customer follow-up, parts processes (ordering, receiving, picking), inventory control, parts fill performance, and administration.- Monitor dealer operation through Monthly Report for Parts and Service, and provide feedback to the dealer as necessary for improvement measure.- Support & promote company products to achieve company/dealer revenue & profit targets, including leading business development program for after-sales service to achieve / improve the company / dealer revenue & profit target.- Develop and agree implementation of individual dealers aftermarket marketing programs and incorporate them into the annual business plan as appropriate.- Manage those dealerships to maximize company/dealer communication.- Support all new model launch activity such as initial parts stock, service tools, diagnostics and accessories.- Ensure dealerships are holding adequate inventory to support their prime marketing area.- Promote parts sales and encourage the dealer to perform "wholesale" activities to parts retailer.- Control dealer parts purchase loyalty and propose corrective actions, to protect Customer Service quality and Company interests.- Report back to the company information relating to competitive activity.- Manage the Customer Satisfaction Program at the assigned dealership by jointly develop corrective action plan in relation to the objective set in the dealer business plan. Show less

1. Technical Consultant for dealers / customer by phone or visits, to solve major technical problem on vehicle, Technical investigation to find the root cause, Warranty investigation, Verify dealer technical report and send response or feedback2. To ensure the understanding & implementation of service publication at the dealer level3. To participate in Technical Meeting team as necessary4. To monitor and expedite the execution of recall campaign or Field Action.5. To participate… Show more 1. Technical Consultant for dealers / customer by phone or visits, to solve major technical problem on vehicle, Technical investigation to find the root cause, Warranty investigation, Verify dealer technical report and send response or feedback2. To ensure the understanding & implementation of service publication at the dealer level3. To participate in Technical Meeting team as necessary4. To monitor and expedite the execution of recall campaign or Field Action.5. To participate on service promotion / service activity as Technical Supports, conducted by sales, marketing or Service6. To observe the requirement of dealer technician development and training section7. To assist new dealership, i.e. Consultant for guiding the work process, sharing the current technical issues / service publication, operation of Diagnostic tools, explain the form of Product Concern Report. 8. Supporting to review the workshop tools & equipment and assess the technician capabilities. 9. • Process Warranty / Policy claims, review dealer requests for prior approval, assessing validity /completeness of documentation and assessing, or arranging assessment of, any related parts, including the request for travel costs in connection to Nationwide Service Guarantee.10. Develop & update technician guidance (pocket size), containing: a. List of vehicle specification b. List of required fluid & lubricant Show less

The Technical Trainer is a member of Service Operation Department , reports to Service Development Manager.• Establish dealer technical and administrative training needs and develop training program to meet these needs• Prepare and administer a training budget• Prepare of training materials, including course instructor guide notes and participant handouts. As appropriate arrange Translation into Bahasa (local language)• Issue Training program to Dealers and solicit… Show more The Technical Trainer is a member of Service Operation Department , reports to Service Development Manager.• Establish dealer technical and administrative training needs and develop training program to meet these needs• Prepare and administer a training budget• Prepare of training materials, including course instructor guide notes and participant handouts. As appropriate arrange Translation into Bahasa (local language)• Issue Training program to Dealers and solicit participation • Arrange accommodation and other administrative requirements• Conduct Training courses and assess competence of students at conclusion• Records trainer certificates as well as individual participation of dealers staff.• Review effectiveness of courses and adjust amend as appropriate• Maintain training facilities • Arrange procurement/ maintenance of special tools and equipment • Support field service activities by visiting dealers / customers out of Jakarta, and conducts training on the spot as necessary.• Support establishment of new dealers in terms of basic technical training to the staff as well as the required special tools of the concerned products. Show less

- Develop Service Manager Training Materials & Conducted the Management Training- Develop Technical curriculum Training, Certification process & Technician Carier Path- Develop Service Advisor Training strategy - Develop Regional & National After Sales Skill Competition for Technician, Service Advisor & Parts Man- Develop after sales training plan, setting & maintain the budged.

- Prepare of Service Advisor & Service Manager Training materials, including course instructor guide notes and participant handouts. As appropriate arrange Translation into Bahasa (local language)- Conduct Non Technical Training ( SA, SM, Foreman)Prepare and administer a training budget- Issue Training program to Dealers and solicit participation - Arrange accommodation and other administrative requirements- Conduct Training courses and assess competence of students at… Show more - Prepare of Service Advisor & Service Manager Training materials, including course instructor guide notes and participant handouts. As appropriate arrange Translation into Bahasa (local language)- Conduct Non Technical Training ( SA, SM, Foreman)Prepare and administer a training budget- Issue Training program to Dealers and solicit participation - Arrange accommodation and other administrative requirements- Conduct Training courses and assess competence of students at conclusion- Records trainer certificates as well as individual participation of dealers staff.- Review effectiveness of courses and adjust amend as appropriate- Maintain training facilities Show less

􀁸 Create Invitation Training to all Dealer Network􀁸 Set Up Class room & Participant data Base􀁸 Set Up Training Practice in Workshop􀁸 Training Execution & Evaluation􀁸 Technician Certification after 6 Month Training􀁸 Develop Training Materials ( PPT, Participant Guide & Practical Guide)􀁸 Develop Project Materials for National & Regional Technician Skill Competition