Tom Mercer Email & Phone Number

Vevey, Ch

Tasked with providing a holistic business architecture framework to accommodate NUSA business operations, I align its business strategy to digital transformation program efforts.I create a detailed, unified, and integrated enterprise model, and then link it to the overarching strategy on one end, and to the final IT offerings on the other end, using proven business practices and effective information design.RESPONSIBILITIES:► Creating a sharable, common, and adopted business architecture vision to achieve all stakeholders on strategic, tactical, and operational levels.► Driving measurable business value by leveraging experience, standards, and best practices in business architecture design.► Enhancing controls for solution configuration and deployment while influencing vendors and integrators.► Improving outcomes by inspiring active participation of all stakeholders in accordance with their expertise and knowledge.By building new technical and business capabilities, I catapult business strategy, maximize agility, and transform core business processes. I enable bold digital transformations and nascent business architecture initiatives, providing end-to-end project management. In collaboration with various teams and business units, I optimize business architecture, project management, process design, and stakeholder communications, delivering measurable business value. To resolve stakeholder pain points, I design customize, and standardize new processes. Through insightful short- and long-term planning, I ensure the scalability of all managed initiatives.

While spearheading top-level projects that optimize business architectures, applications, process deployments, and content, I drove profound business transformations for regional and global enterprises. To do so, I perfected a third-generation business transformation framework and methodology, Integrated Process Transformation Framework (IPTF), a revolutionary proprietary framework that quickly evolves businesses.DELIVERED RESULTS:► Shrinking policy/procedure deployment lifecycle for Dow Chemical by 75% while improving overall content quality. ► Accelerating business transformation and dramatically reducing system implementation failures by producing business planning framework with Oliver Wight.► Building a highly efficient corporate framework with policies impacting 36,000+ Dow employees by fully integrating process with training materials across all business units. ► Empowering CE Solutions to rapidly scale and ultimately positioning the company to be sold at 8.5x its EBITDA.

While running this professional services company that specialized in value stream transformation, I delivered consulting, implementation, training, and software solutions for companies seeking to optimize their value chain. In doing so, I produced all deliverables on time and within budget.DELIVERED RESULTS:► Expertly managing $2M global business transformation project covering 16 integrated value streams enterprise-wide for Gandour.► Empowering Fusion IO to go public, achieving full Sarbanes-Oxley (SOX) compliance and Microsoft Dynamics deployment before its IPO.► Laying the foundation of SAP’s Business Architecture Framework by designing Closed Loop Business Transformation for speed and precision. ► Increasing Intel’s technical content reuse 350%+ and content production resources use 65%+ with a 27% quality improvement.► Improving schedule predictability 80%+ and boosting new product revenue 17% annually after realigning ATI / AMD programs. ► Saving millions of dollars in direct material expenses for Weyerhaeuser and strengthening supply chain procurement reliability. ► Reducing overall cycle time by 30% for a product package design by strategically resequencing processes for Procter & Gamble.► Increasing Chrysler’s program re-planning accuracy 300%+ and speed 150%+ for major design changes. Achieving 100% accuracy for standard work definitions while building a new product development system.

I built this non-profit arm of Value Chain to support businesses in maximizing their agility, innovation, and efficiency. While doing so, I managed 50+ SMEs, harmonizing 15 different perspectives to develop and evolve a singular business transformation framework and continuous improvement methodology. While guiding thought leaders from major organizations, I created industry-shifting second-generation methodologies, such as Business Process Transformation Framework (BPTF), Integrated Continuous Improvement Methodology (ICIM), Value Reference Model (VRM), and Closed Loop Business Transformation (CLBT).DELIVERED RESULTS:► Distributing BPTF as a standard to 300+ organizations by creating a best-in-class business transformation framework for the industry. BPTF is recognized by both Gartner and Forrester as a leading industry reference standard.► Growing individual membership to 6,000 members worldwide after setting a new standard of excellence for evaluating the effectiveness and performance of enterprise processes.

I founded this company, which streamlined supply chain management (SCM) processes for diverse clients. I delivered expert consultation, training, and software solutions with a focus on integrating supply chain processes and product data management systems. While doing so, I introduced groundbreaking first-generation methodologies, such as Product Development for Supply Chain (PD4SC), which was sponsored by Intel, and Enterprise Transaction Model (ETM), which was completed in collaboration with Dassault Systems, a leading PLM software vendor.DELIVERED RESULTS:► Enhancing business processes across the entire enterprise by integrating the product lifecycle management (PLM) design chain model and the supply chain operations reference model (SCOR) into an enterprise transaction model (ETM).

Managed wholesale distribution operations servicing the Greater Cincinnati industry manufacturing sector. Designed and constructed capabilities to support regional capital equipment manufacturers with point of use inventory systems. Accountable for the companies financial performance and employee development programs.