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Murilo Torres is listed as Telecom/Project/Business/Customer Success Analyst at Infobip, a company with 2251 employees, based in Curitiba, Paraná, Brazil. AeroLeads shows a work email signal at ymail.com and a matched LinkedIn profile for Murilo Torres.
Murilo Torres previously worked as Customer Support Engineer at Infobip and Telecommunications Analyst at Huawei Brasil. Murilo Torres holds Bacharelado Em Administração, Administração De Empresas from Pontifícia Universidade Católica Do Paraná.
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AeroLeads found 1 current-domain work email signal for Murilo Torres. Compare company email patterns before reaching out.
Organized, proactive, ethical and fully committed with performance on my daily activities. I have over 10 years of experience in customer service, support and telecommunications. 3 years of experience in team management, data analysis and KPIs development. I started in this segment as a bilingual help desk agent and along this journey I was able to expand knowledge, training and professional growth. I'm always looking foward to challenges and new experiences. Curious by nature and interested in new technologies and innovations. Gamer on my free time.
Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, and 8 others.
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A career timeline built from the work history available for this profile.
Curitiba, Parana, Brazil
- Technical Support: Diagnose and resolve customer technical issues related to CPaaS products, utilizing internal tools and systems.- Incident Management: Log, track, and resolve incidents, ensuring customer satisfaction and adherence to SLAs.- Documentation: Develop and maintain up-to-date technical knowledge base, including articles, tutorials, and.
Curitiba
- Work as Team Leader of small team with daily goals. (10 people)- Attendance and support for Wireless Carriers installation projects (Claro, Tim, Vivo and Oi)- Daily Reports and monthly internal control- Elaboration and presentations of KPIs and Dashboards Results- Identify failures and problems in processes and plan continuous improvement- Site.
Curitiba
- Provide first and second level service to international clients on large projects (T-Systems, Telefónica, AT&T, Verizon, Sprint)- Follow-up of priority cases via system, CRM, email and phone- Conduct online troubleshooting on live network to identify issues and plan improvements- Provide intermediary support between field staff and customers, escalating.
Curitiba
- Create outage tickets (Trouble Tickets) of service failures or network degradation- High Priority Customers: Detect proactively (monitoring), or reactively (service/technical support)- Online troubleshooting issues (via phone or email)- Escalate LAN and Voice network partners to investigate problem- Diagnose failures on live network (Data, TX, VOIP).
Other employees you can reach at infobip.com. View company contacts for 2251 employees →
Monika Brkić
Colleague at Infobip
London, England, United Kingdom, United Kingdom
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IŠ
Ismail Šiljak
Colleague at Infobip
Bosnia And Herzegovina, Bosnia And Herzegovina
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LC
Lina Cifuentes
Colleague at Infobip
Contact Info, United States
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SG
Stipe Galić
Colleague at Infobip
Zagreb, Zagreb, Croatia, Croatia
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DL
Diego Lapegna
Colleague at Infobip
Greater Milan Metropolitan Area, Italy
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MV
Miroslav Vavra
Colleague at Infobip
Croatia, Croatia
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AB
Azra Burić Zečević
Colleague at Infobip
Sarajevo, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina, Bosnia And Herzegovina
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SV
Sandeep Vinodiya
Colleague at Infobip
Bhopal, Madhya Pradesh, India, India
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AV
Aymeric V.
Colleague at Infobip
Paris, Île-de-France, France, France
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NJ
Nikola Jakov Pavečić
Colleague at Infobip
Rijeka, Primorje-Gorski, Croatia, Croatia
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Quick answers generated from the profile data available on this page.
Murilo Torres works for Infobip.
Murilo Torres is listed as Telecom/Project/Business/Customer Success Analyst at Infobip.
AeroLeads has found 1 work email signal at @ymail.com for Murilo Torres at Infobip.
Murilo Torres is based in Curitiba, Paraná, Brazil while working with Infobip.
Murilo Torres has worked for Infobip, Huawei Brasil, Oi, and Btcc Call Center.
Murilo Torres's colleagues at Infobip include Monika Brkić, Ismail Šiljak, Lina Cifuentes, Stipe Galić, and Diego Lapegna.
You can use AeroLeads to view verified contact signals for Murilo Torres at Infobip, including work email, phone, and LinkedIn data when available.
Murilo Torres holds Bacharelado Em Administração, Administração De Empresas from Pontifícia Universidade Católica Do Paraná.
Murilo Torres is listed with skills including Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Strategic Planning, and Banco De Dados.
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