Robb Ross Email & Phone Number

Design and deliver high-quality, engaging, impactful training on company solutions for customers, partners, and employees.

Florida Space Coast

• Develop full-product multi-modal training program of 20 modules with focus on proficiency, compliance, and security
• Author over 60 branded reference guides and instructional videos
• Manage 30 concurrent new customer implementations
• Deliver an average of 12 virtual or live training sessions per week
• Improve program based on trainee metrics and instructor feedback

Nokomis, FL

• Install, configure, and support proprietary barcode scanning and label printing software for iOS, Android, and Windows Mobile devices, integrated with Sage 100 ERP
• Troubleshoot operation and connectivity challenges related to Active Directory, TCP/IP, ODBC, DNS, Windows services, firewall and antivirus settings, and printer configuration, accessed by GoToAssist, Team Viewer, and.
• Train end users and new support techs in best practices
• Communicate technical information to non-technical audiences
• Document all cases using Zendesk and Sugar CRM

St. Petersburg, FL

• Train and support 800 nationwide sales field staff in routine usage and new release functionality for heavily customized Salesforce CRM including mobile app for sales presentation content, and proprietary.
• Support/troubleshoot iPad hardware, iOS software, and app challenges with sales field staff
• Deliver best-practices technology usage presentations via in-person, live and recorded WebEx, including instructional and reference documentation
• Document and report all cases to management using Remedy ITSM or Salesforce CRM

Hauppauge, New York

• Demonstrate operation and benefits of Infinite Campus Student Information System and Learning Management System (SIS/LMS) relational database
• Prepare detailed functional and technical responses to Requests For Proposal (RFPs)
• Customize demonstration based on prospect documentation, market and client research, and knowledge of school systems
• Enter and maintain leads, contacts, and campaigns in Salesforce CRM system

Hauppauge, New York

• Define, refine, and write specifications for database extracts, import routines, and custom reporting
• Test and analyze development of tasks with SQL Server Express querying tools
• Integrate multiple solutions on Systems Interoperability Framework (SIF)
• Enter, manage, and resolve client inquiries with Sugar CRM
• Manage multiple tasks that generate $25000 revenue every month

Hauppauge, New York

• Train configuration and use of Infinite Campus, live on client site or via WebEx
• Implement and provide support for 300 public, private, and charter school systems
• Enter, manage, and resolve client inquiries with Sugar CRM
• Author and pilot full multi-day curricula for Advanced Product Knowledge course and Schema SQL Server Express Querying course
• Administer certification exams via Moodle

Office Of Instructional Technology, Multiple Sites Across New York City

• Train end-users in Microsoft Office Suite and Tablet PC applications
• Work with a team to craft and refine facilitator and trainee documents, including web-based materials
• Provide instructional and material support to trainers; Mac and PC Technical support to trainers and trainees
• Register trainees and plan multiple site operations using ProTraxx enrollment system
• Summer months employment; rehired every year with increasing responsibilities

Brooklyn, NY

• Math Coach, 2003-2007, P.S. 134, Region 6, Brooklyn
• Student test scores showed significant gains each year
• Develop accountability system for reporting assessment goals and results from classrooms to administration
• Provide ongoing professional development and create original supplementary materials for math and best practices
• School year employment; rehired each year with additional responsibilitiesTeacher, Math/Science, 1998-2002, Secondary School for Research, District 15, Brooklyn
• Train staff of 30 in Problem-Based Learning (PBL), a "real-world" instructional model