Robb Ross Email & Phone Number

Design and deliver high-quality, engaging, impactful training on company solutions for customers, partners, and employees.

Florida Space Coast

• Develop full-product multi-modal training program of 20 modules with focus on proficiency, compliance, and security• Author over 60 branded reference guides and instructional videos• Manage 30 concurrent new customer implementations• Deliver an average of 12 virtual or live training sessions per week• Improve program based on trainee metrics and instructor feedback

Nokomis, Fl

• Install, configure, and support proprietary barcode scanning and label printing software for iOS, Android, and Windows Mobile devices, integrated with Sage 100 ERP• Troubleshoot operation and connectivity challenges related to Active Directory, TCP/IP, ODBC, DNS, Windows services, firewall and antivirus settings, and printer configuration, accessed by GoToAssist, Team Viewer, and Remote Desktop (RDP)• Train end users and new support techs in best practices• Communicate technical information to non-technical audiences• Document all cases using Zendesk and Sugar CRM

St. Petersburg, Fl

• Train and support 800 nationwide sales field staff in routine usage and new release functionality for heavily customized Salesforce CRM including mobile app for sales presentation content, and proprietary cross-platform Windows/iOS Mobile app ordering system• Support/troubleshoot iPad hardware, iOS software, and app challenges with sales field staff• Deliver best-practices technology usage presentations via in-person, live and recorded WebEx, including instructional and reference documentation• Document and report all cases to management using Remedy ITSM or Salesforce CRM

Hauppauge, New York

• Demonstrate operation and benefits of Infinite Campus Student Information System and Learning Management System (SIS/LMS) relational database• Prepare detailed functional and technical responses to Requests For Proposal (RFPs)• Customize demonstration based on prospect documentation, market and client research, and knowledge of school systems• Enter and maintain leads, contacts, and campaigns in Salesforce CRM system

Hauppauge, New York

• Define, refine, and write specifications for database extracts, import routines, and custom reporting• Test and analyze development of tasks with SQL Server Express querying tools• Integrate multiple solutions on Systems Interoperability Framework (SIF)• Enter, manage, and resolve client inquiries with Sugar CRM• Manage multiple tasks that generate $25000 revenue every month

Hauppauge, New York

• Train configuration and use of Infinite Campus, live on client site or via WebEx• Implement and provide support for 300 public, private, and charter school systems• Enter, manage, and resolve client inquiries with Sugar CRM• Author and pilot full multi-day curricula for Advanced Product Knowledge course and Schema SQL Server Express Querying course• Administer certification exams via Moodle

Office Of Instructional Technology, Multiple Sites Across New York City

• Train end-users in Microsoft Office Suite and Tablet PC applications• Work with a team to craft and refine facilitator and trainee documents, including web-based materials• Provide instructional and material support to trainers; Mac and PC Technical support to trainers and trainees• Register trainees and plan multiple site operations using ProTraxx enrollment system• Summer months employment; rehired every year with increasing responsibilities

Brooklyn, Ny

Math Coach, 2003-2007, P.S. 134, Region 6, Brooklyn• Student test scores showed significant gains each year• Develop accountability system for reporting assessment goals and results from classrooms to administration• Provide ongoing professional development and create original supplementary materials for math and best practices• School year employment; rehired each year with additional responsibilitiesTeacher, Math/Science, 1998-2002, Secondary School for Research, District 15, Brooklyn• Train staff of 30 in Problem-Based Learning (PBL), a "real-world" instructional model• Mentor/Model Classroom for District 15 Math/Science• Provide integrated math and science instruction to an ethnically diverse group of studentsTeacher, Grades Five and Six, 1996-1998, P.S. 124, District 15, Brooklyn• Comprehensive elementary education classroom teacher• Computer Coordinator • District Math LiaisonTeacher, Math Specialist, 1993-1996, P.S. 124, District 15, Brooklyn• Small-group intensive mathematics instruction• Computer Coordinator • District Math LiaisonTeacher, Grade Six, 1992-1993, P.S. 15, District 15, Brooklyn• Comprehensive elementary education classroom teacher - Permanent hire after serving as a substitute teacher