Tom Roberts Email & Phone Number

Dublin, Ohio, United States

Product management and process improvement projects related to commercial energy products including generation, storage, load flexibility, and energy efficiency. Work closely with commercial energy services leadership to grow the business through enhancing product offerings to current commercial & industrial customers and establishing a reputation of excellence in quality engineering.

Columbus, Ohio Area

Columbus, Ohio Area

Business consulting services

Columbus, Ohio Area

Company acquired by IGS Energy.

Columbus, Ohio Area

* Led transformation of Call Center, Billing and Collections departments, resulting in DSO reduction of 10 days, 30% decrease in printing costs, automatic bill payment participation of >30%, bad debt reductions, and dramatically improved Call Center service without employee turnover* Implemented key technology projects including central meter data collection and management systems, data quality initiatives and data governance, and new resident portal* Responsible for developing and operationalizing new products and services to support market expansion initiatives* Company advocate for energy savings initiatives in the multifamily industry, including multiple presentations to industry, legislative, and student audiences

Columbus, Ohio Area

* Responsible for leveraging technology across the company: customer hardware and software tools; meters and meter reading systems; demand management and peak shifting; internal hardware and software tools* Led a variety of departments: Account Management; Billing; Customer Service; Database and Reporting; Metering; and Project Management* Developed and led company procedures for implementing new clients, including construction schedules, client and resident communications, and internal procedures with strong influence on visual indicators and lean processes* Key member of strategic and tactical planning teams

* Oversaw all marketing for Lifestyle Communities, with emphasis on web & digital presence, and social media initiatives

* Directed Support Team vision and personnel, managing post sale customer interactions and warranty support resulting in >30% increase in customer satisfaction* Initiated multiple customer focused activities, including home maintenance workshops, pre-closing orientations, monthly email newsletters to customers, and introductions to Support Team personnel at final inspections and closings* Partnered with Construction and Quality Assurance departments to dramatically improve and maintain customer satisfaction ratings, resulting in JD Power Award

* Developed and implemented the IT vision across multiple business units in the residential construction industry, including mortgage, leasing, condominium sales, utilities, and retail operations* Coordinated complete office re-locations on two separate occasions with less than 24 hours downtime for core services* Developed numerous applications used by Lifestyle Communities and affiliated businesses, including construction scheduling, sales and leasing applications, purchase orders, and task tracking applications* Architect of numerous applications including customer information system that integrates customer information from numerous systems* Grew IT Department from 1 person to 7 over a 5 year period* Responsible for all aspects of IT budget development and oversight

* Designed and built custom software solutions for clients in the Central Ohio area, including utilities, metal fabrication, pharmaceutical, and publishing industries* Led product teams at client sites

* Provided Materials Engineering consultation services to global business units of The Trane Technology Center.* Provided Corrosion and Failure Analysis services.* Wrote Material Specifications and Engineering Standards.* Worked with suppliers to ensure products and processes meet Trane Engineering Standards.

* Performed material recommendations, failure analyses, corrosion analyses and quality assurance during construction and inspection activities for divisions of the Mead Central Research across North America* Participated in corporate purchasing team to negotiate products and terms with vendors, including teams for pumps, values and fittings