Tracy T. Robertson Email and Phone Number

Manage the Identity and Access Management team for CIBC Bank USA

Provided Relationship Management, Service Improvement, GTI Integration Facilitation, Major Event Planning, Incident Management, and Problem Management. Act as proactive liaison for GTI, CIB, AD and ADO teams on initiatives and activities that impact Global Customer Care Portfolio of applications. Focus on Controls and Hygiene.

Managed support of Retail Non Production Database environments including Development, UAT, Performance, Lab and IST. Led team of 17 employees and contractors in 5 remote locations including New Jersey, Florida, Ohio, and the Philippines. • Provided day-to-day support of 160 Oracle database instances, 156 SQL Server database instances, and 20 Sybase database instances. • Led team through day one and day two Washington Mutual conversion and on-boarding of new RDBMS that included on-boarding 117 new SQL databases and 48 Oracle databases.• Managed Bear Stearns conversion from JPM Investment Bank to Retail Financial Service support that included 50 Oracle Databases.• Aggressively worked to maintain favorable internal ranking on Audit and Control Self-Assessment. • Held ongoing management coaching sessions with team including performance discussions, devising training and development objectives, and career planning.

Provided End-to-End service delivery for Chicago, Minneapolis and Denver offices, including all Investment Banking, Private Banking, Treasury Services, Middle Markets, Chase Home Finance and all of their sub lines of Business. Managed a team of 10 support staff, 8 desktop/server support members and 2 telecom team members supporting 350 in Chicago, 20 in Minneapolis and 100 in Denver. Provided trade floor support for 120 users in Chicago and Denver as well as support for F&O Traders at the CBOT and CME. Team facilitated all project related work as well as moves adds and changes to the desktop, PDA support, and remote access setup of laptops.Effectively deployed Win XP SP1 for Win NT 4.0, Netware server upgrades for 4.0 to 5.0. Notes server upgrades form 4.0 to 5.0. Execution of emergency plans

Lead tech for desktop team and telecom, day-to-day responsibility of technology support for Investment Bank and its sub-lines of business F&O including the Exchange floors CBOT and CME, Equities, Fixed Income, IBC M&A Bankers as well as support of Private Bankers, SDI sales team. Handled trouble tickets for all desktop issues, software, and hardware. MS Office Suite, Market Data application support (Bloomberg, CQG, Reuters, Market Sheet), all home grown apps (Blue/Aladdin), remote access for both laptops and home workstations for senior management.Converted the Equities and F&O front office and back office from Apple Macintosh to Windows NT 4.0 workstations building and configuring Lotus Notes Servers. Successfully completed the rollout of new PC's to the exchange floors and office including setup and configuration.

Investment Banking Global Client Services (2006 to 2007)Handled the day-to-day production support for approximately 1,100 Investment Banking computers in Chicago, including computers at Chicago Board of Trade and 90 at the Chicago Mercantile Exchange, as well as disaster recovery facility; Successfully managed a team of 20 employees supporting Windows Server 2003 (Active Directory), Novell Netware 5 and 6 backend infrastructures. SMS and Zenworks, Windows XP SP2, Dell and HP desktops and laptops. PDA support was Blackberry and Palm devices. Email platform Lotus Notes 6 and Outlook 2007. Instant Messaging included Sametime 6.5.1 and 7.5.1 for the trading environment AOL\Yahoo Instant Messaging with Facetime Servers used in between the bank and the external messaging services, MS Office Suite Supported 2003 and 2007 along with Project, Access and Visio. Trading applications such as Reuters 3000 Xtra, CQG, GL (Extra Trade in house app), Bloomberg, SDC Platinum developed a report structure with roles and responsibilities to effectively support the different lines of business Successfully migrated 90 Mergers and Acquisitions users from Lotus Notes to Outlook 2007. Efficiently managed the build, configuration and deployment of more than 850 desktops for trade floor moves and/or relocations.Managed the project plan and relocation of 60 users from the CME to the CBOT including decom equipment, reinstall and testing.Oversaw the migration of 900 users from Novell to Windows Active Directory.Coached and guided employees providing ongoing performance feedback, career planning and development training.

Served as Lead Tech for desktop team and telecom with day-to-day responsibility of technology support for Investment Bank and its sub-lines of business F&O including Exchange floors CBOT and CME, Equities, Fixed Income, and IBC M&A Bankers, as well as support of Private Bankers and SDI sales team. Handled trouble tickets for all desktop issues, software, and hardware; MS Office Suite, Market Data application support (Bloomberg, CQG, Reuters, and Market Sheet), all home grown apps (Blue/Aladdin), and remote access for both laptops and home workstations for senior management.