Johana Trochez Email & Phone Number

Australia

St Leonards, New South Wales, Australia

Support the Sales Team by creating, evaluating, and optimising the sales processes, data sets and sales applications. Responsibilities included:• Managing sales data and reporting.• Data analysis, collecting and interpreting data, producing sales performance reports and presentations.• Developing sales opportunities and promoting the organisation’s products and services• Providing support to the Corporate and Channel Sales teams by working closely with various internal departments and their stakeholders• Managing Sales employee compensation plans and incentives• Managing technical tools and platforms, including CRMs such as Salesforce.

Responsible for providing integral assistance and support to internal and external customers throughout the life-cycle of company products and services. Responsibilities included:• Managing client accounts by processing quotes, managing new business orders, handling general sales and account enquiries, providing outstanding customer service, arranging delivery of goods, and installation of equipment.• Following up with clients to ensure satisfaction with the goods and services provided by the company, as well as arranging modifications and resolving any potential problems.• Liaise with Finance team to address customer inquiries regarding account payments, billing issues, credits and associated matters.• Providing support to the Corporate and Channel Sales teams by working closely with various internal departments and their stakeholders.• Address escalations to ensure customer orders are fulfilled within required timeframes, address any sales related issues preventing orders from being processed and keeping customers informed of delivery time-frames.• Process monthly commissions, orders, cancellations, credit submissions and report generation.• Analyse and evaluate company processes to determine and recommend improvements within the Client Services Team.

Sydney Area, Australia

Responsible for the daily operational performance of the business, acting as second in charge and duty manage when required. Responsibilities included:• Managing logistics, inventory and supply ordering as well as maintaining appropriate stock levels.• Producing reports for sales and inventory as required.• Developing and updating documentation related to operational and production processes.• Organising staff and delegating tasks based on the resources available and daily demand.

Sydney Area, Australia

Key Responsibilities• General office administration and support as required• Assisting customers with enquiries, product information, application status, documentation, etc.• Handling incoming / outgoing calls, correspondence and filing• Faxing, printing, photocopying, filing and scanning• Updating mailing lists• Customer service for clients, conducting welfare monitoring and reviewing post placement performance• Recruitment and selection process - resume screening, telephone interviews, references checking and face to face interviews • Achieving a weekly target in order to fill vacancies in various hotels• Support service to main clients including new hires induction, onsite training and weekly rosters• Assistance to the HR and operations management team for ad hoc duties• Coordination and development relief solution for our main clients• Produce reports for HR related matters as required by Management

Bogota, Colombia

Responsible for planning, directing, controlling, coordinating and monitoring all matters relating to the operation and management of the business.Key Responsibilities• Development and management of the annual budgeting• Manage all major projects, in time and on budget • Responsible for the recruitment, training and appraising of subordinates• Manage and supervise direct reports within the payroll team• Implement tactical marketing activity and identify sales opportunities and manage promotions• Deal with local press regarding advertising• Ensure proper management and distribution of publicity material • Ensure all operational standards are met and delivered, including site security, producing and maintaining procedure manuals• Ensure health and safety, hygiene and licensing regulations are communicated and complied• Build and maintain positive external contacts and supplier relationships, including negotiation of contracts and agreements

Bogota, Colombia

Responsible for the day-to-day tasks and administrative duties of the office and assist the manager as required.Key Responsibilities• General office administration• Assisting the manager in the day-to-day tasks and administrative duties within the branch• Monitoring inventory, stock and ordering supplies as necessary• Handle customers on telephone and in person with queries and complains• Manage administration tasks for Committee meetings, including compiling agendas, recording minutes and drafting correspondence based on meeting outcomes• Prepare quarterly Business Activity Statements• Generate and provide weekly reports for payroll team• Provide cost analysis and wages information as required for budgetary purposes• Produce required business statistics including distributor returns, financial reporting, budgeting, forecasts, etc.• Manage and co-ordinate staff communications • Updating & maintain the holiday, absence and training records of staff• Work effectively with other departments

Colombia

Key Responsibilities• Develop a quality manual which would provide the policies to implement, manage, maintain and improve the quality management system of the company • Coordinate quality processes in the company's management system and monitor the effectiveness of their implementation.• Analyse and evaluate the performance of processes to determine necessary improvements to the company's management system• Lead and facilitate process improvement teams in the company.• Prepare and deliver training to staff of the company on process improvement, corrective action and general quality management issues.• Design processes, as necessary, to implement new concepts or approaches.• Perform inspections and undertake verification activities as requested in order to ensure the improvement of the quality management system• Document the procedures of the quality system for planning and managing all activities affecting quality within the organization.

Master Of Business Administration (M.B.A.), Financial Management, Master Of Business Administration

Professional of Business Administration able to manage the dynamic environments of today's global business world. Expertise in key areas.

Diploma'S Quality Control Systems

Bachelor'S Degree, Industrial Engineering, Engineer

Professional emphasis on managing and improving production systems and services as well as a varied knowledge in the basic sciences.