Tania Rodriguez Email & Phone Number

Rancho Cordova, CA, US

Baltimore, Maryland, United States

Acquiring knowledge and skills to enhance organizational security and safeguard against emerging risks and studying cybersecurity principles with a focus on SQL, Linux, and NIST frameworks. Also gaining hands-on experience in implementing and managing cybersecurity measures and developing skills to analyze and mitigate security threats and vulnerabilities.

Rancho Cordova, California, United States

Responsible for accurately entering, updating, and maintaining logistics and shipping data in UPS mainframe. Ensuring smooth operation of our supply chain by ensuring all shipment information is recorded promptly and efficiently. Key responsibilities included data verification, coordinating with internal teams, and troubleshooting any discrepancies in.

United States

Managed all aspects of receiving, unpacking, and inspecting incoming packages with thorough attention to detail. Efficiently repackaged items for both international and domestic shipping. Additionally, administered inventory control and package management through advanced spreadsheet tracking and meticulous record-keeping.

Sacramento, California, United States

Take ownership of escalated customer cases and complex issues, demonstrating leadership and expertise in resolving challenging situations and achieving customer satisfaction.Provide specialized support and assistance to customers with inquiries and concerns related to AppleCare plans, Apple Pay, Apple Cash, Apple Card, and Apple's Media Services Billing.

Sacramento, California, United States

Investigated and analyzed gift card scams targeting Apple customers, identifying patterns, trends, and perpetrators to enhance fraud detection and prevention measures.Collaborated with higher-level investigation teams to conduct in-depth analyses of gift card scams and identify vulnerabilities in Apple.com payment systems when processing card.

Sacramento, California, United States

Acted as a point of contact for frontline support representatives, providing guidance and assistance in handling challenging or escalated customer cases.Advocated for customers' interests and ensured fair and equitable resolution of AppleCare-related disputes or discrepancies. Oversaw the handling of AppleCare requests and claims, including warranty.

Sacramento, California, United States

Managed and administered contractual agreements between Apple and it's clients/ customers.Maintained accurate records and documentation of contractual agreements, amendments, and renewals in compliance with legal and regulatory requirements.Advised customers on the advantages of purchasing AppleCare for their Apple products, including extended warranty.

Sacramento, California, United States

performance.Communicated effectively with engineers to provide detailed reports and documentation of bugs and flaws found in the Apple Pay systemWorked closely with Quality Assurance (QA) teams to test and validate fixes and enhancements to ensure the stability and reliability of the Apple Pay system.Collaborated with product managers and stakeholders to.

Sacramento, California, United States

Verified Proof of Purchase (POP) documentation submitted by customers to authenticate ownership of Apple devices when receiving FMIP (Find My iPhone) claims.Processed requests for unlocking Apple devices, including iPhones, iPads, and Apple Watches, in compliance with Apple's policies and procedures.Collaborated with internal teams, including legal.

Sacramento, California, United States

Provided assistance and guidance to customers on setting up and using Apple Pay on their devices, including iPhones, Apple Watches, iPads, and Macs.Educated customers on the benefits and security features of Apple Pay, such as tokenization and Touch ID/Face ID authentication. Collaborated with merchants and financial institutions to onboard and integrate.

Sacramento, California, United States

Provided expert technical support and guidance to customers using Apple's pro creative apps such as Final Cut Pro, Logic Pro, Motion, Compress and MainStage.Assisted customers with software installation, setup, and configuration to ensure smooth and efficient usage.Offered personalized training sessions and tutorials to help customers learn how to use.

Sacramento, California, United States

Demonstrated proficiency in using Apple's design applications such as Photos, GarageBand, iMovie, Pages, Numbers, and Keynote for multimedia production.Provided technical support and troubleshooting assistance to users of Apple's creative media apps.Ensured compliance with copyright and licensing regulations when using multimedia assets in.

Rancho Cordova, California, United States

Assisted customers with inquiries regarding vision insurance coverage, benefits, and claims processes.Provided detailed explanations of insurance policies, including copayments, deductibles, and covered services.Processed new insurance enrollments, updates to existing policies, and cancellations according to company procedures. Collaborated with internal.

Sacramento, California, United States

Conducted outbound calls to customers to collect outstanding debts in accordance with company policies and regulations.Effectively negotiated repayment plans with customers to resolve overdue accounts while maintaining professionalism and adherence to legal guidelines.Complied with federal and state regulations, such as the Fair Debt Collection Practices.

Los Angeles, California, United States

Provided in-depth product knowledge, enabling the effective addressing of customer inquiries and concerns regarding offered products or services.Adapted to various customer inquiries and changing circumstances or procedures, maintaining flexibility to provide optimal support. Displayed efficient time management skills, ensuring prompt addressing of.

Cybersecurity & Data Analysis

Associate'S Degree, Commercial Photography

High School Diploma

Associate'S Degree, Commercial Photography