- Develop and maintain strong relationships with partners and clients- Operational lead & trusted advisor - Improve product adoption and utilization- Ensure seamless product implementation and migration - Managing customers through the entire lifecycle.- Customer retention and churn management- Stakeholder management

- Responsible for a portfolio of €3 mio ARR with primary focus on strategic accounts- Managing customer success team - setting foundation for scalability within CSM, account management and customer care.- Improving customer journey and CX related processes. Driving business growth and stakeholder management.- Utilizing customer data points to setup automation and proactive initiatives to increase customer retention.- Planning and executing customer onboardings from post sales to… Show more - Responsible for a portfolio of €3 mio ARR with primary focus on strategic accounts- Managing customer success team - setting foundation for scalability within CSM, account management and customer care.- Improving customer journey and CX related processes. Driving business growth and stakeholder management.- Utilizing customer data points to setup automation and proactive initiatives to increase customer retention.- Planning and executing customer onboardings from post sales to hand-over to support. - maintain strong relationship to customers- Proactive approach of best practice guidance in all aspects of the PLM landscape- Performing Pre-sales activities and demos for prospects.- Best-of-breed consultancy and advisor Show less

- Responsible for onboarding of new customers.- Trusted advisor and growing partnership within our fashion/apparel/lifestyle customers- Account management and customer retention- Setting up Custify as CSM data system to measure KPI's on customers- Help advertising and pushing new features to customers. - Proactively outreach to customers to suggest business improvements

Independent role servicing a number of key accounts in scandinavia within fashion and apparel industry.Primary tasks are project management, business consultancy, client management and system implementation. Secondary tasks are presale activities, training, and account management.Implementing and customization of PDM/PLM solution as well as optimizing business procedures within procurement, sourcing and design.

- Managing a team of 6 persons within B2B ebusiness and retail management software development.- Member of the IT board of managers- Succesfully developing and implementing new B2B ebusiness platform for several thousands retail and wholesale customers holding >10% of total company revenue.

- Implemeting CMS system based on Microsoft. Performing PM activities and related business analyses. - Stakeholder management - Developing and implementing Retail lifecycle management system for corporate business including severel thousands shops.- General IT project management