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Galten, Dk

Århus, Midtjylland, Danmark

Designing and implementing practical, results-oriented training solutions that works, within the full range of interpersonal and business skills required for Leadership, HRM and Project Management.

Jylland

Area Sales Manager responsible for sales and account management in Midt- & Nordjylland.

Midtjylland, Danmark

Tasks / areas of responsibility:- Counseling and coaching within Career Transition.- Counseling and coaching about personal learning and development.- Knowledge, guidance and support in the subjects of job search strategies, job analysis, personal branding, resume prepartation, networking, LinkedIn profile development, interviewing techniques an job offer negotiations.- Collaboration with recruitment consultants around the match of candidates and companies.- Collaboration with companies and municipalities on job opportunities for the highly educated.- Participation in corporate events "Talent Attractions".- Recruitment of highly educated people.- Facilitation of welcome meetings.- Facilitation of workshops.

Århus Området, Danmark

Leading, driving and implementing learning projects and training opportunities including the Salling Group Academy and corporate training portfolioResponsible for - The Leadership Transitions Programme. - Revitalization of the Graduate Programme. - Design and development of a new Leadership programme for Project Leaders. - Design and development of a new Programme for Business Controllers and Business Partners in Finance.Project lead for large organizational projects including redevelopment of Salling Group Academy, Bøgehøj with focus on digital learning and learning styles.Driving activities in strong collaboration with group functions and stakeholders.

Aarhus C, Central Region, Denmark

Designing and implementing practical, results-oriented training solutions that works, within the full range of interpersonal and business skills required for leadership, HRM, selling and managing sales operations.My areas of expertise include Sales, Sales Management, Personal Development and Leadership and Management training.

Denmark

CIMEKS is a consultancy firm specialized in the following areas: Organizational and Leadership Development, Mission Leadership, Operationel Excellence and our own accredited LEAN Programme.By assembling elite operators with both military and senior corporate experience, we've achieved a balance of applied military planning and business leadership expertise. Our founder and Senior Managing Partner Major Poul Noergaard are a veteran of the Danish Army as well as a experienced Businessman with several succesful startups,The combination of military and business expertise alongside our values comprise the core of our DNA and make us constantly challenge ourselves and our customers, inspires us to believe that extraordinary is achievable.

Randers Area, Denmark

Teaching and learning development areas across the Danish Academy of Business and Technology. A key role in the development of teaching and learning and raising attainment in the context of a broad and rich curriculum, through the provision of high quality consultancy and training, primarily witin the areas of HRM, labor law, leadership, business negotiations and marketing & strategy, sales & sales management.Business Consulting within developing people, advancing business through the right combination of - Sales, Customer Care and Management training, Team development, one to one Coaching/Mentoring and Consulting, Primarily within the Retail sector and Industrial sector.

Randers Området, Danmark

Developing people, Leadership training and advancing business through organisational development, leadership & talent training, and sales and sales management training, one to one Coaching/Mentoring and Consulting. Primarily within the Retail sector and Industrial sector.

Aalborg

Labour law at The Diploma in Specialized Business Studies

Aalborg

Sales & Retention Manager; Sales, Service og Loyality (Retention) for the BtC-markedet, and outbound Telemarketing for BtC-market.Responsible for a major change management process in Customer Service including developmenting and implementing an Outbound Sales department in Customer Service.TASKS:-Consistently demonstrate and lead on high levels of customer service standards and professional relationships with all customers, involving inbound and outbound calls. -Manage the issue resolution process with all call centre staff, dealing with calls to a conclusion or advising the customer of next action/process (Managing Expectations) -Address escalated issues and implement corrective actions to reduce repeats -Monitoring customer satisfaction and implementing policies and procedures to enhance this in line with client requirements. -Provide reports and communications as required on performance for the Call Centres, its team members and client KPI data. -Identify internal process improvements and contribute ideas in accordance with the communication process, improving the CC performance and/or extend its capability. -As required, recruit, develop and attend to & provide training sessions, conferences and staff meetings in line with commitment to investment in People. -To line manage all Supervisors. -To liaise regularly with Operational Managers to ensure the call centre function is providing appropriate support to each of the contracts and address any concerns that are raised. -Manage the annual appraisals and processes for all staff. -Maintain 85, staff member and 3 middle Managers file notes, sickness and absenteeism issues and where required, ensure certification is completed.- Negotiations: Service Level Agreaments & Vertikal Relations.

Århus Området, Danmark

Customer Service Manager Responsible for BtC Customer Service i West DK and for BtB/BtC Telesales and Business Parcels.TASKS:-Consistently demonstrate and lead on high levels of customer service standards and professional relationships with all customers, involving inbound and outbound calls. -Manage the issue resolution process with all call centre staff, dealing with calls to a conclusion or advising the customer of next action/process (Managing Expectations) -Address escalated issues and implement corrective actions to reduce repeats -Monitoring customer satisfaction and implementing policies and procedures to enhance this in line with client requirements. -Provide reports and communications as required on performance for the Call Centres, its team members and client KPI data. -Identify internal process improvements and contribute ideas in accordance with the communication process, improving the CC performance and/or extend its capability. -As required, recruit, develop and attend to & provide training sessions, conferences and staff meetings in line with commitment to investment in People. -To line manage all Supervisors. -To liaise regularly with Operational Managers to ensure the call centre function is providing appropriate support to each of the contracts and address any concerns that are raised. -Manage the annual appraisals and processes for all staff. -Maintain 85, staff member file notes, sickness and absenteeism issues and where required, ensure certification is completed.- Negotiations: Service Level Agreaments & Vertikal Relations.- Developing internat Training Academy in Customer Service

Københavnsområdet, Danmark

Project Manager on a major Business Development Project on the BtC and BtB market. - To drive and coordinate the Business development project including tactical and strategic business requirements to the New Bizz development. - To liaise with Technology and operations partners to ensure consolidated plans are developed that will satisfy the requirements of Business Divisions.- Drive standardisation and knowledge-sharing across Divisions to ensure efficiencies are realised, whilst maintaining (and enforcing) Divisional accountabilities- Develop an overall consolidated Group-wide project plan for enhancements to the Business requirements- Ongoing liaison with Divisions to support their development of Divisional plans- Drive the implementation of the developed plan across Group- Produce regular project reporting to the Change Programme.- Internal, Service Level Agreaments & Vertikal Relations Negotiations.

Randers

Interim position during organizational change.TASKS:- Organizational Change, BPR and Outsourcing.- Negotiations with employee organizations.- Learning & development - Management reporting- Labor law- HR Tasks

Aarhus

TASKS:Helping clients across a broad range of topics.- Organizational design- Cultural & Change - Building knowledge - Benefits tracking- HR Tasks- Leadership & learning- Business Transformations - Project and programme planning - Business analysis and business case support- Managing stakeholder engagement and communications- Participating in Negotiations with clients, lawyers, employees organizations etc.

Århus, Midtjylland, Danmark

Sales SupervisorTASKS:1. To assist the Sales Director in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives. 2. To assist the Sales Director in revising and implementing the sales strategies plans. 3. To assist the Sales Director in providing a professional and excellent level of customer service with existing and new customers. 4. Supervise the shift that you are scheduled. 5. Supervise Sales Representatives. 6. Monitors calls, provide feedback to reps and assist reps on sales %, install %, and quality assurance goals.

Københavnsområdet, Danmark

Department for Major Industries.

Master'S Degree, Master Of Science In Economics And Business Administration In Organization And Strategy

Passed 7.th Semester with a thesis on Motivational Theories. Passed 8.th Semester with a thesis on Strategic Development for The Company.

Master'S Degree, Diploma Of Education Of Vocational Education And Training

Master in Business Education and Training

Master'S Degree, Negotiation Boot Camp: Personal Mastery In The Art Of Negotiationg, A

Activities and Societies: MG300 Course Negotiation Boot Camp is a supportive and challenging course aimed at those wishing to master.

Ba, Marketing Management / Afsætningsøkonomi, 10

Activities and Societies: Marketing Management Is the study of marketing in a managerial perspective and plays a central part.

Hd - Course, Performance Management & Supply Chain Management

Course on Performance Management and SCM: 1) Business Models - Balanced Scorecards og Business Excellence 2) CRM - Customer Relation.

Hd, Organization & Strategy

Thesis on: 1) Change Mangement 2) Centralising/decentralising the HRM-department 3) SO with an Internal consultancy department. Small.

Kommunom, Kommunale Inkassofunktioner

Kommunale Inkassofunktioner og jura for Pantefogeder.

Courses / Enkeltfag, Mathematic Level C + B.

Læste Matematik Enkeltfag.

Ha-Jur / Ba-Business Law, Business Law

Disc

Uddannelse i Extended DISC

Prince2® Foundation, Project Management

Prince2® Practitioner

Insurance Assistent / Forsikringsassistent, Insurance / Forsikring

Danish Insurance Academy - Trainiee