Tim R. Email & Phone Number

Herndon, Virginia, Us

• FBI Contract

Tampa, Fl, Us

• 6 month contract• Led architectural redesign of Service Now Ticket requests.• Managed automation effort to deploy Ansible Automation Platform eliminating over 60 stand alone ansible servers and centralized orchestration of production and development environments.• Established working group comprised of automation, network engineering and network operations leadership to identify and develop an IPAM solution.• Created automation roadmap through 2025 to identify all areas of planned automation efforts utilizing a modular approach.• Architected automated patching workflow to support global operations. Provided workflow to the engineering team to build and implement.

Herndon, Virginia, Us

• FBI Contract• Lead architectural design of AWS infrastructure to support on-premise migration to AWS. Deployed resources using infrastructure as code with CloudFormation; KMS keys, lambda, security groups, S3 buckets, service roles. Tracked progress of administrators using agile method with sprints and jira tickets.• Conduct technical interviews for open position candidates and made hiring decisions for multiple departments.• Perform semi-annual performance reviews for eight direct reports.• Provide direct mentorship to team members to increase retention of exceptional talent.• Constitute Disaster Recovery Plan for critical resources.• Design and prepare technical documentations in confluence.• Delegate Ansible playbook creation tasks to junior system admins. Perform code reviews and direct feedback as need to ensure quality of code. Ensure testing in development network prior to deployment to production.• Collaborate with Executive Leadership and Stakeholders to identify and prioritize new development concepts.• Monitor and track user progress to identify improvement opportunities.• Increase operational efficiency by 30% automating daily operations.• Work closely with CISO to ensure system compliance with government standards through routine scanning and audits.• Identified system vulnerability in one of the vendor applications, provided immediate notification to government leadership and a resolution to address the finding.• Author tool to auto generate browser certificates to eliminate user errors from the old manual process.• Create automated email alerts for various systems to send out an email when there was a server issue.• Manage system administrators tasks for application configuration with Grafana and dashboards.

Round Rock, Texas, Us

• FBI Contract• Created automated text alert solution to notify administrators of server rooms being above a certain temperature on a Raspberry Pi using Temper1F sensor.• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.• Designed systems enhancements for current production python code supporting the customer mission in remote locations.• Increased security posture of remote servers by introducing key based only access.• Built a text alert service that integrates with signal messenger for automated server alerts in python.• Mitigated system outages due to critical failures by implementing robust disaster recovery plan with immediate recovery.• Implemented two significant security enhancements to the active systems to ensure security of remote boxes.• Increased operational efficiency using Ansible to automate deployments and patching.• Worked on Statements of Work for proposal that led to contract award.• Created custom software tools to support customer mission and automate tedious user tasks.• Wrote a custom service for Ubuntu to run custom software.• Built a NetBox server to dynamically track system rack layouts.• Deployed inventory tracking system to improve accountability for assets.• Created documentation and Visio drawings for new and existing equipment and infrastructure.

• FBI Contract• Turned stale IT organization into cohesive entity with shared vision, eradicating inefficiencies and pioneering new approaches with focus on operational improvements that resulted in increased developer workflow efficiency by 20% and field deployments by 65%. Received award for operational excellence.• Coordinated cross-site installation of networked systems, confirming post-install connectivity.• Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending resulting in average savings of 10-20% on equipment acquisitions.• Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.• Identified grub vulnerability on our systems and created solution to eliminate security flaw.• Deployed an internal asset tracking system in order to be able to keep track of all assets no longer in our cost code.• Configured a Gitlab server as a central repository following best practice of least privileged. Provided technical documentation of the work performed in confluence.

Dallas, Tx, Us

• Proposed, designed, and deployed custom Basis of Estimate Web Application to eliminate human error using Ruby on Rails and PostgreSQL. Estimated to save about 75% of manual review time for new proposals.• Deployed RedHat IDM server for Identity Access Managment (IAM), Single Sign on Services, and DNS.• Resolved technical issues during new ground system roll out, resulting in 100% successful deployment.• Lead team of twenty-five through production of new ground control system in compliance with government standards. Utilized Confluence to track user activity and ensure system development met scheduled deadlines.• Advised technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.• Spearheaded compliance efforts and developed best practices to drive continual process improvements.• Collaborated with engineers in new product introduction phases to develop and verify design changes.• Evaluated three security vendors and advised to use Catbird Security suite. Deployed Catbird after final approval resulting in costs saving of security software by 50%.• Devised cloud infrastructure system utilizing VMware components and Dell hardware to provide a virtual environment for our development team.• Worked with Integrated Product Teams (IPTs) in the upgrade of communications systems, to meet future requirements providing future sustainability.• Provided on-site network operational training, tier 2 and tier 3 support to network technicians and operational users.

Mclean, Va, Us

• Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.• Labeled, organized and located inventory items in staging areas according to quantity and type of equipment.• Utilized Excel to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.• Worked with multiple product vendors to obtain equipment at best price increasing bottom line profits by about 10%.• Handled day-to-day shipping and receiving overseeing more than 50 packages per day.

Basking Ridge, Nj, Us

• Provided technical support for Verizon customers, to include assisting customers with basic trouble shooting on their devices to advanced repair work. • Analyzed key competitors to respond to competitive threats.• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.• Liaised with store manager to set up visually appealing layout for store merchandise.• Provide quick and accurate diagnostics for customers.

Us

• Defined policy for handling warranty claims and exchanges reducing loss of revenue due to errors by 15%.• Evaluated systems according to predetermined checklist and noted issues.• Explained diagnostic findings to customers and outlined repair or service options.• Cleaned and lubricated parts to keep equipment operating at peak performance.

• Completed F3EAD Targeting Course.• Wrote Internet SOP for Battalion to give guidelines for soldiers to protect security while on websites, and to give regulations as to what can or cannot be done while using Battalion network.• Acted as Company Commander for training while Company Commander and XO where attending Battalion Training even.• Worked as Range Assistant Instructor during Annual Training.

Cincinnati, Ohio, Us

• Assist customers in the best selection of eye wear and lens material for their prescription. • Operate equipment in the Lab to fill customers prescriptions and ensure quality checks after completion.

Responsible for: • Chemicals Inventory• Safety reports • Hiring new lifeguards• Training lifeguards • General operations of the pool • Staff scheduling • Preventative maintenance on the pumps• Maintaining a professional lifeguard staff• Maintaining personal relationships with the staff• Resolving customer issues• Resolving staff conflicts or issues.

Steubenville, Oh, Us

• General maintenance fixed or replaced numerous heating and air conditioning units around campus. • Preventative maintenance on air conditioning and heating units, to include replacing the belts, replacing the filters, and general electrical checks.

Responsible for:• Chemical inventory • Safety reports• General operations of the pool• Preventative maintenance on the pumps• Maintaining a professional lifeguard staff• Maintaining personal relationships with the staff• Resolving customer issues • Resolving staff conflicts or issues

Master'S Degree (In Progress), Computer Science

Bachelor Of Science (Bs), Computer Science, Minor In Mathematics

Diploma, Liberal Arts