Troi Helmer, Cts Email & Phone Number

United States

• Boutique Audio-Visual project management firm focused exclusively on client retention with $22M in revenue.
• Created, operationalized and scaled first ever PMO department with 10 direct reports who implemented 200+ projects
• Led the implementation of $20M of project revenue annually across education, government and corporate platforms through job cost analysis, implementing effective scheduling strategies and close rate procedures
• Originated 20+ “How-To” training/process guides across 50+ person organization to improve the quality of project implementation by 10% and scaled cost saving measurements by implementing inventory tracking

Carson, California, United States

• Project managed $6M of revenue remotely, averaging 20-25 project-load focused on Stakeholder’s needs, contractual requirements while improving project close rates 20% and earning 5% gross profit gains on average

La Mirada, California

• Led the Resource Department with 7 direct reports, 10 project managers, reported directly to the CEO which offered influence and quick swiftness in continuous process improvement accountability
• Drove operational approach company-wide by overseeing customer design reviews, client kick off meetings; streamlining how forecasting would be tracked by project which in turn yielded 5-8% revenue gains monthly
• Managed $5M+ of revenue annually equating to 15-24 project loads monthly, exceeding team incentive goal by 4-7 GP% points project average, while not sacrificing client needs and maximizing business objectives
• Created a resource allocation strategy that was scaled across the 110-employee organization driving utilization visibility in all scheduling categories, yielding a 25% month over month gain

La Mirada, California

Motivated coach and resource lead tasked with improving process and streamlining the use of resources both internal and external companywide.

La Mirada

Team lead for a self directed work team: Dynamic Range.Biggest project to date 1.8mm - Deckers Outdoor in Goleta, CA, completed Q1 2014. Other clients include but not limited to: CBI, Falken Tire, Corelogic, Western Digital, Chapman University and Nestle.

Orange County, California Area

Greater Seattle Area

• Audio-Visual company headquartered in Oregon; thriving regional office focused on establishing a technology presence.
• Performed all project scheduling functions for the regional office which included 8 technicians, 3 programmers, 4 engineers and a list of subcontractors to ensure smooth project implementation
• Created annual performance review materials for 5 Administrative Coordinators which provided first time performance tracking and salary adjustment structure
• Responsible for all office coordination duties and project coordination support for a $12M office

Greater Seattle Area

• Training Coordinator
• Responsible for implementing training courses for all new hires (5 regional offices) in a support-service role
• Created training material and established performance evaluation criteria for the sales/operational managers’ Service
• Provided feedback from the support staff to the management hierarchy on policy changes as it related to service to drive a high-service standard within the company
• Provide technical support on equipment sold to entire customer base in Washington State, approx. 1,500 clients.
• Responsible for qualifying customer calls and building a strong customer rapport with new and existing client base.