Trong Le Email & Phone Number

Jacksonville, FL, US

Jacksonville, Florida, United States

Jacksonville, Florida Area

Jacksonville, Florida Area

• Responsibilities:
• Provided identity and access management for human and service accounts across multiple systems and applications such as Microsoft Active Directory, Atlassian Crowd, VPN, Subversion, Vendor Management web application.
• Administered security groups and perform access entitlements to ensure user access to company resources are role-based.
• Assisted with client audits and annual SSAE re-certification (SOC-1, SOC-2, SOC-3) by liaising with external auditors and providing samples for various control activities, executing live observation testing, or.
• Managed Beeline’s Veracode program to ensure Dynamic and Static scans were performed in accordance with Agile methodologies. This includes logging, tracking, and collaborating with various teams to mitigate all.
• Performed quarterly, semi-annual, and annual user access reviews for Active Directory, Subversion, badge access, Crowd, and Vendor Management System to ensure privacy principles are within audit scope.

Jacksonville, Florida Area

• Responsibilities:
• Managed application change control process for multiple product lines.
• Managed production deployment to ensure checklists, deployment timelines, testing, and site availability post migration.
• Managed pre-release meetings with Dev, QA, and System Admins teams to ensure a successful production migration and discuss contingency plans.
• Ensured application changes are tracked and tested using a change management tracking system before releasing to production.
• Maintained application change control policies, procedures, diagrams, workflows, and checklists.

Jacksonville, Florida Area

• Responsibilities
• Performed code compilation and code migration for a.NET web-based application.
• Tracked problem tickets and resolutions using SharePoint.
• Monitored production and non-production application issues.
• Provided technical support to end users on a variety of issues including installing, upgrading, troubleshooting and configuration of workstation software and hardware.
• Provided purchasing support, which includes the creation, submittal, and routing of all hardware and software purchase requisitions.

Jacksonville, Florida Area

• Responsibilities:
• Monitored and controled one or more mid-range AS/400 systems.
• Confered with systems or programming personnel in the event that errors require a change of instructions or sequence of operations.
• Monitored computer room systems, applications, network connections and hardware for proper functionality.
• Performed first level reporting and escalation on exceptions for computer room systems, applications, network connections and hardware for timely resolution.
• Logged machine failures, program errors, and troubleshoot and resolve problems.

Jacksonville, Florida Area

• Responsibilities:
• Provided operational support for local and international users on multiple AS/400 systems, responsible for systems maintenance, software upgrades, tape backups and restores, printing and distribution of reports.
• Provided after hours Help Desk support which included administration of network user accounts and support for desktop and remote access users.
• Provided first level support for networking and LAN issues.
• Supported and monitored Computer Integrated Manufacturing (CIM) applications, production web programs, and equipment interfaces for data collection.
• Identified, analyzed, and resolved production network malfunctions on 2nd generation contact lens manufacturing equipment.