Trong Le Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Fl, Us

Jacksonville, Florida, United States

Jacksonville, Florida Area

Jacksonville, Florida Area

Responsibilities:• Provided identity and access management for human and service accounts across multiple systems and applications such as Microsoft Active Directory, Atlassian Crowd, VPN, Subversion, Vendor Management web application, and access badges. This includes on-boarding/off-boarding, privileged access management, and problem management associated with access privileges and terminations.• Administered security groups and perform access entitlements to ensure user access to company resources are role-based.• Assisted with client audits and annual SSAE re-certification (SOC-1, SOC-2, SOC-3) by liaising with external auditors and providing samples for various control activities, executing live observation testing, or conducting office and data center tours.• Managed Beeline’s Veracode program to ensure Dynamic and Static scans were performed in accordance with Agile methodologies. This includes logging, tracking, and collaborating with various teams to mitigate all security vulnerabilities.• Performed quarterly, semi-annual, and annual user access reviews for Active Directory, Subversion, badge access, Crowd, and Vendor Management System to ensure privacy principles are within audit scope.• Performed initial and periodic privacy and security risk assessments and conducted ongoing monitoring activities. This includes participating in weekly security risk assessment meetings to review, update or add new risks to be prioritized and tracked.Achievements:• Implemented an access control project to restrict access for Developers and QA personnel to a production Vendor Management system.• Security lead for physical security system upgrade project. Worked with project management team to gather requirements and met with various vendors for proposals.• Managed Vendor Management system access review, audit and cleanup for generic and expired accounts.• Managed Subversion access review/audit; validating and removal of accounts, permissions, and repositories.

Jacksonville, Florida Area

Responsibilities:• Managed application change control process for multiple product lines.• Managed production deployment to ensure checklists, deployment timelines, testing, and site availability post migration.• Managed pre-release meetings with Dev, QA, and System Admins teams to ensure a successful production migration and discuss contingency plans.• Ensured application changes are tracked and tested using a change management tracking system before releasing to production.• Maintained application change control policies, procedures, diagrams, workflows, and checklists.• Management of 2 teams located in the U.S. and Philippines to provide deployment of .NET code throughout the SDLC process for Release and Hotfix environments (Dev, QA, UAT, Hotfix, Production).• Managed the triage, routing and tracking of problem/bug and enhancement tickets through the SDLC process.• Enforced SAS70 guidelines to ensure annual re-certification by providing documentation and evidence of control activities related to the change and release process to external auditors.• Responsible for monitoring and support of Development, QA, UAT, Hotfix, and Production sites hosted on Windows based servers for multiple product lines. This includes diagnosing performance or connection issues related to web servers, IIS, application pools, and databases.• Incorporated new websites into current build process and perform decommission activities for retired sites.Achievements:• Improved internal processes by implementing checklists and procedures to reduce errors in the build and release process and aid in employee training.• Improved user experience by implementing a website maintenance page that is displayed during code migrations.• Improved efficiency by developing a team that is cross-trained to support all product lines.

Jacksonville, Florida Area

Responsibilities• Performed code compilation and code migration for a .NET web-based application.• Tracked problem tickets and resolutions using SharePoint.• Monitored production and non-production application issues.• Provided technical support to end users on a variety of issues including installing, upgrading, troubleshooting and configuration of workstation software and hardware.• Provided purchasing support, which includes the creation, submittal, and routing of all hardware and software purchase requisitions.

Jacksonville, Florida Area

Responsibilities:• Monitored and controled one or more mid-range AS/400 systems.• Confered with systems or programming personnel in the event that errors require a change of instructions or sequence of operations.• Monitored computer room systems, applications, network connections and hardware for proper functionality. • Performed first level reporting and escalation on exceptions for computer room systems, applications, network connections and hardware for timely resolution.• Logged machine failures, program errors, and troubleshoot and resolve problems.• Performed system and computer peripheral shutdown and power up functions, tape output and input media migration according to documentation, and minor computer hardware preventative maintenance.• Responsible for system backups and restores.• Reviewed and updated production procedures and establish procedures for new processes.• Responsible for configuration, administration and maintenance of the Xerox printer.

Jacksonville, Florida Area

Responsibilities:• Provided operational support for local and international users on multiple AS/400 systems, responsible for systems maintenance, software upgrades, tape backups and restores, printing and distribution of reports, monitoring batch jobs, and investigating and resolving system malfunctions and errors.• Provided after hours Help Desk support which included administration of network user accounts and support for desktop and remote access users.• Provided first level support for networking and LAN issues.• Supported and monitored Computer Integrated Manufacturing (CIM) applications, production web programs, and equipment interfaces for data collection.• Identified, analyzed, and resolved production network malfunctions on 2nd generation contact lens manufacturing equipment.• Monitored applications on servers and systems that provide information ranging to the Sales force, Clinical and Laboratory, company documents and procedures, web-based and distribution links.