Translated orders from English to Vietnamese and facilitated communication between English-speaking customers and Vietnamese-speaking technicians.Supported technicians in understanding customer needs, ensuring accurate interpretation of requirements.Monitored and managed the status of all cases before production, ensuring adherence to quality standards.Communicated promptly with customers via email, addressing issues, concerns, and providing immediate updates.Effectively handled customer complaints, following standard procedures and processes to find and implement suitable solutions.Collaborated with other departments to make necessary corrections based on customer demand.Managed and coordinated shipment arrangements in accordance with customer preferences.Conducted daily checks on the status of all cases within the department to maintain smooth workflow.

Generated creative ideas for content on the YouTube channel, contributing to the overall content strategy.Produced engaging video clips and designed accompanying images to enhance visual appeal.Participated in brainstorming sessions and contributed innovative ideas to meet client briefs.Authored proposals and developed scenarios for TV commercials (TVC), viral clips, and reportage.Provided support during the pre-production process, ensuring smooth project initiation.Monitored the filming process, ensuring alignment with creative vision, and actively participated in post-production activities.