Assist with all District Enrollment Management activities, reporting, and administration. Manage recruitment team and initiatives.

• Coordinate and management implementation of new Student Recruitment Workday functionality.• Builds and maintains relationships with various school systems and community organizations to promote College programs, offerings, and new business opportunities.• Facilitates College Readiness workshops, webinars and community engagement programs for Broward County residents. • Manages multiple projects focused on empowering and informing youth and adults of career pathways offered at the College and reports progress to college officials.• Collects information, analyzes data, monitors trends, and develops effective presentations to increase enrollment and retain existing students.• Understands the needs of potential students and assists them in the application process.

• Facilitated communications between students and faculty as the public relations liaison. • Aligns organizational strategy to partner with administrative personnel to resolve issues and implement process improvements.• Supported local and international students in adjusting to academic, social, and environmental changes.• Executed student communication strategies used to retain students.• Identified opportunities to improve quality services and implemented process improvements.• Collaborated with IT professionals to deliver products that meet student reporting needs.

• Facilitated the registration process and provided individual student information materials.• Forecasted textbook and seating requirements for approximately 30 online classrooms.• Identified strategic opportunities to sustain student retention through outreach initiatives such as the creation of multiple online student orientation sessions.• Utilized knowledge of technology to efficiently report data, anticipate roadblocks, and complete tasks.• Managed work plans to create a comprehensive list of additional services focused on increasing student recruitment, improving retention, and promoting the company image.• Performed analysis of individual student attendance to identify opportunities for improvement.• Forecasted enrollments and analyzed data for the finance department.• Collected documentation, reviewed transcript information, and tracked incomplete admission packets. • Coached and developed two Student Success Advisors to become high-performing employees. Major Accomplishments• Achieved one semester of 100% first term student retention.• Developed and implemented strategies to achieve a 96% overall retention rate.• Led a student success advisement team to implement the first phase of SalesForce within the organization.

• Developed academic success action plans to over 300 students through consistent communications.• Created initiatives to support new, current, and honors students as well as those on academic warning.• Monitored curriculum, sequencing, academic status, and registration information.• Assessed programs and identified opportunities to implement strategic initiatives to grow enrollment.• Ensured accurate record keeping and scheduled departmental meetings.Major Accomplishments• Achieved 91%-108% student retention rates by efficiently entering student tickets into the Orion system.• Awarded the Dean’s Club in 2009 for outstanding student retention rates.

• Analyzed the daily operations of collectors and customer service call representatives to implements improved workflow processes resulting in increased efficiencies.• Facilitated meetings with management to discuss trends, prepare summaries, and identify training needs.Major Accomplishments• Improved quality assurance scores by 40% by developing effective coaching sessions.