Tiffany Ross Email & Phone Number

New York, Ny, Us

Bronx, Ny, Us

- Administered new hire orientation, delivered various supervisory and employee compliance training, and played a key role in improving and developing employee training programs.- Developed and implemented performance management systems and goal-setting processes.- Organized employee recognition events to boost morale within the organization.- Managed the entire recruitment process for one of the largest, growing wholesale/distribution produce suppliers in the Northeast; consisting of 350 plus employees.- Collaborated with other departments to address organizational needs from an HR perspective.

Bronx, New York, Us

- Analyzed trends in turnover rates and provided recommendations for improvement strategies.- Consistently met or exceeded key performance indicators established by the management team relating to time-to-fill ratios and cost-per-hire metrics.- Organized, led, and participated in informational sessions, virtual job fairs, open houses, and other recruitment events for prospective candidates.- Actively sought out & built new connections and partnerships to cultivate a diverse talent pipeline for present - future, and anticipated network growth & vacancies.

Uniondale, Ny, Us

COVID-19 - The company was acquired and all employees were laid off

Uniondale, Ny, Us

- Played a vital role during COVID-19 - ensuring a successful transition from the office to working remotely.- Assisted managers in resolving employee relations issues such as performance management, disciplinary action, and grievances.- Created and managed employee handbooks, policies and procedures, and job descriptions.- Performed all HR-related processes which included; applicant tracking, recruiting, conducting interviews, administering drug tests, compliance, compensation & benefits, weekly licensing reports, submitting transfer documents, facilitating job fairs (in-person and virtually), processing leave of absence, terminations, creating employment verifications, and recommendation letters.

Bronx, New York, Us

- Managed all recruiting, staffing, and onboarding phases for the corporate office and all 14 facilities.- Increased visibility of the brand through creative marketing.- Provided outstanding customer service and communication to potential and active candidates at each stage of the application and interview process.- Found the proper placement for teachers, teacher assistants, directors, business managers, enrollment specialists, food handlers, custodians, office managers, etc.- Implemented employee engagement techniques including staff development and team building events, and introduced new exciting employee appreciation tools.- A positive voice and problem solver for staff members throughout all education facilities.

New York, Ny, Us

- Coordinated executive meetings, fairs, team-building seminars, cultural inclusion events, and brainstorming sessions to strategize; which allowed the team to unite creatively.- Evaluated sourcing procedures and suggested improvement strategies to decrease expenditure.- Proactively identified and built strong working relationships; inside and outside the organization.- Collaborated with internal departments such as purchasing, engineering, and logistics to ensure smooth operations.- Analyzed market trends to identify new sources of supply for cost savings opportunities.

New York, Ny, Us

- Dedicated to bringing ideas to life - for established companies of different industries such as; public relations, marketing, and community-focused organizations.- Managed employee progress on corporate projects, vendor management, and proposed solutions where needed.- Conducted research into new products or services that could benefit the organization's bottom line.- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.- Served as a point person for employee and client-related issues, explaining policies, procedures, and standards.- Interviewed, trained, and consistently supported all intermediate staff within a fast-paced, high-demand, top-selling department grossing 25 million annually.- Coached and motivated team, driving sales and delivering exceptional customer service.- Established efficient processes for streamlining workflow across departments, highlighting proficiency in process improvement.- Resolved conflicts between team members promptly using sound judgment.

Us

New York, Ny, Us

- Maintained and aided in the expansion of a department; grossing over $80 million; specializing in providing luxury clients with the best customer service.- Supervised and trained customer service associates; providing the proper tools, etiquette, and strategies to ensure clients' needs were consistently met.- Managed an immense, diverse workload with tight deadlines consisting of; interviewing, developing and training staff, scheduling, zoning, investigating departmental problems, being a "fixer" to associates and clients, and maintaining team progress, all while serving as the face and direct contact for a high traffic customer service department daily.

Us

- Managed online website sales and inquiries for a wholesale company established over 70 years ago.- Conducted effective research for potential buyers while driving options and necessary recommendations for current buyers and their businesses.- Attended business meetings to discuss items of interest, assess which items are selling, and propose recommendations.

San Francisco, Ca, Us

- Supervised a team of 11 in a $5 million store catering to high-end luxury market customers.- Played a role in the hiring process by carrying out the 2nd round of interviews.- Delegated tasks, and created an inspiring team environment with an open communication culture.- Responsibly developed and implemented successful timelines for my team to reach goals.- Resolved daily internal customer, employee, order, and product-related issues and inquiries.- Oversaw daily operations for inventory and shipments to support the overall achievement of the store’s sales goals and KPIs for customer satisfaction. - Implemented performance appraisal systems to assess individual job performances.- Facilitated the development of a positive work environment by encouraging open communication among staff members.

San Francisco, Ca, Us